Fourth app / Fourth Platform
Can I run the Fourth app on a TC51 or MC40?
Yes, as the Fourth app is available in the Google Play store, it can be downloaded on the MC40 or TC51 which adhere to the regional minimum system requirements maintained here: Fourth's Legal Policies
Should users use their personal devices?
Each business will need to refer to their internal process regarding personal device use.
Which devices is the Fourth app supported on?
Regional minimum system requirements for Apple and Android devices are maintained here: Fourth's Legal Policies
The Fourth app is not available on Windows Mobile, Blackberry, or Kindle devices, but using them, it is still possible to access most functionality via the Fourth Platform regional URL, e.g. https://secure.fourth.com/ (EMEA), https://secure.na1.fourth.com/ (Americas), or https://secure.apac1.fourth.com/ (Asia-Pacific).
An employee doesn’t have an email address. Can they still access the Fourth app?
For an employee to be given access to the app, they will require an email address. Email accounts can be set up very easily (free of charge) through a number of companies, such as Gmail and Hotmail.
How can an employee access the Fourth app if they have an Android device?
If using an Android device, the app can be downloaded from the Google Play app store. Simply search for 'Fourth'.
How can an employee access the Fourth app if they have an Apple device?
Using their Apple device mail client, the employee should open the 'Welcome' email sent from Fourth to set up their account. They will be automatically directed to the Apple app store to download the app.
What if an employee says that they didn’t receive their Welcome email?
The email could have gone into their spam or junk email folder. Ask the employee to check such folders, looking for emails from ‘firstname.lastname@example.org’ and ‘integration’.
Employees are having a problem accessing the Fourth app
Employees should confirm they are accessing the correct regional app/browser URL:
- EMEA says “Switch my location to United States or Asia-Pacific”
- Americas says “Switch my location to United Kingdom or Asia-Pacific”
- Asia-Pacific says “Switch my location to United Kingdom or United States”
If employees are having any problems accessing the app, please ensure that they have a good internet connection, either through WiFi or a mobile network. It is also suggested that employees change their internet connection (if alternatives are available) to rule out any problems with the internet provider.
If the employee is experiencing the problem using a tablet or mobile app, please ensure that that they are using the most up-to-date version of the app. Employees can visit the Google Play or Apple app stores and check for updates.
If any problems continue, please contact your Administrator who will be able to advise if there are any known issues with the app that are currently being investigated or can raise a Technical Support Team via the Fourth Customer Success Portal.
What happens if an employee forgets their password?
The employee can use the original link and select forgotten password.
Can you provide me with a training video that I deploy to my teams are ‘train the trainer’ as I don’t have time to roll this out?
Do you have a comprehensive copy of links on the community where I can find out more information?
There is lots of information in our community articles here.
Can I turn on only some of the apps or all at once?
You won’t have access to do this yourself, so please speak to your Solutions Consultant.
If the user drops out of Wi-Fi or network coverage while using the ordering app will their progress be saved even if they haven't added their products to the basket yet?
When you have the Ordering App open and disconnect from Wi-Fi/network coverage, you cannot add items to your basket, open up categories or market list etc, however, when you reconnect to Wi-Fi/network coverage as long as you're still in the app, you can carry on from where you left off
Why are 2 of the same units for the same item visible?
- The Product is set up as CASE = 1 CASE instead of CASE = 24 BOTTLES, as an example, & the Inventory Unit has been defined as the second “CASE” in the drop-down
- The Recipe is set up as EACH = 1 EACH
How is the sequence of countable units determined?
Units are always displayed alphabetically, e.g BOTTLE then CASE or CASE then EACH
If a user scans a new barcode and assigns it to a product, how can other users who use the Counting app be sure to have the up-to-date barcodes when they use it?
The user who scans and associates the barcode will need to ensure that they select Send Counts & Synchronize Areas, which will push the data back to the core solution and other users need to ensure that when they launch the Counting app, they select Check for Updates to ensure that they are retrieving the most up-to-date information.