HS Scheduling: Schedules Missing from the Scheduling Tab

Overview

The Scheduling tab displays employees grouped by their assigned schedules. If an entire schedule is missing, there are a few settings you can check before assuming the schedule was deleted.

If individual employees are missing from a schedule, see HS Scheduling: Employees Missing from the Scheduling Tab.

Troubleshooting 

If an expected schedule does not appear on the Scheduling tab, try the following.

Check the Scheduler Filters

Filters can hide schedules from view.

1. Select Filter and review the applied filters. 
2. Select CLEAR to remove all filters select Apply.

Fig.1 - Filter options [select image to enlarge]

Review the Group By Setting

The Group By setting determines how information is organized in the Scheduler.

1. Select Menu > Settings.
2. Under Group By, verify the appropriate option is selected.

Schedule
Displays employees grouped by their assigned schedule.

None
Displays all employees alphabetically, regardless of schedule assignment.

Schedule, Job
Displays employees grouped by schedule and then by their default job. Employees without a default job assigned to the selected schedule may not appear.

Tip: If a schedule is still missing, verify that the default jobs are correctly assigned to the appropriate schedules in Store Settings > Schedules.

Fig.2 - Group By settings [select image to enlarge]

Verify Employees Are Assigned to the Schedule

A schedule will not appear in the Scheduler if no employees are assigned to it.

For example, after creating a new schedule in Store Settings, assign employees to that schedule before expecting it to appear in the Scheduler.

For more information, see: HS: Assigning and Removing Schedules from Employees.
 

Related Articles

HS Scheduling: Schedule Settings

HS Store Settings: Schedules (Add and Edit and Inactivate)

HS: Assigning and Removing Schedules from Employees