HS Scheduling: Schedules Missing from the Scheduling Tab

Overview

The Scheduling page will list all employees that are available to be assigned shifts. Depending on your schedule settings, the employees will usually be grouped by the schedules they are assigned to.

Visit this article if specific employees are missing from your schedule: HS Scheduling: Employees Missing from the Scheduling Tab.
 

Troubleshooting 

If you ever find that an entire schedule is missing from the Scheduling page, there are a few things you can check.

Check the Filter Options on the Scheduler

Filters allow you to limit which employees are visible to simplify your view as shifts are assigned.

• Select Filter to make sure that your filters are not currently set to only show other schedules or jobs. Select CLEAR to remove all filters currently applied

Fig.1 - Filter options [select image to enlarge]

You can also check the Group By setting, depending on how the schedule is grouped will determine how the data is displayed.

• Select Menu in the top-right corner of the scheduler, and then choose Settings

  • Under Group By, you can select whether the employee list should be sorted based on just their schedule or based on their job code as well:

    • Schedule: Sorts employees by schedule assignment. If employees are assigned to multiple schedules they will be displayed on each schedule they are assigned

    • None: If this option is selected, the names of the schedules will not be displayed on the page. Employees will be listed alphabetically by default. 

    • Schedule, Job: Sorts employees based on the default jobs assigned to each schedule. If there are no employees assigned the default job codes for that schedule, it will not display
      Use the Store Settings page to confirm which jobs default to which schedules. View HS Store Settings: Schedules (Add and Edit and Inactivate) for more information.

Fig.2 - Group By settings [select image to enlarge]

Confirm that there are Employees Assigned to the Schedule

If a schedule is not visible on the Scheduling tab at all (including the Filters), it is possible that there aren't any employees assigned to that schedule.

For example: If you just had a new Host schedule created on the Store Settings page, the next step is to assign employees to that schedule on the Staff tab. Review this article to learn how to assign employees to a schedule: HS: Assigning and Removing Schedules from Employees.
 

Related Articles

HS Scheduling: Schedule Settings

HS Store Settings: Schedules (Add and Edit and Inactivate)

HS: Assigning and Removing Schedules from Employees