Adaco: Unable to Retrieve Application Files Error Message

Overview

This article describes the troubleshooting process of accessing Purchasing & Inventory when the error message ‘Unable to retrieve application files. Corrupt in deployment’ is displayed (see Fig.1). 

This error message often displays when the Purchasing & Inventory application is loading. 
 

Fig.1 – Unable to Retrieve Application Files. Files Corrupt in Deployment

Error Message

The error message details the files required to run Purchasing & Inventory. If the user does not have the correct Access Rights for the folders containing the deployment files, these files will become corrupt.
 

• To view further details of the Deployment File, select the Details button

The ‘Details’ button will be greyed out once selected.

A text file will open, typically in Notepad.
 

• Search for the lines below which detail the issue
• The file name which has been corrupted will display, e.g. DevExpress.DataAccess.v16.2.dll 
   

Fig.2 – Text File of Error

Solution

The user should contact their internal IT department and request that an Administrator provides them access to the required file displayed within the text.