PeopleMatter: How can I Prevent and Resolve E-Verify Errors?

FAQs

What are E-Verify errors and why do I receive them for some employees? 

• After submitting the I-9 to E-Verify, E-Verify will return an error to our system if there is a technical issue or, more commonly, an issue with the data entered on the I-9. These errors can be caused by a large variety of issues, but they are typically in reference to the way the I-9 is formatted.
• If an E-Verify case is stuck in a Processing Status please reach out to our Support Team for assistance with this error. 

How should the I-9 be formatted to avoid receiving an error?

• Before submitting the I-9 to E-Verify, review both sections of the I-9 and check for the following:
  • Names should not include any special characters. This includes hyphens, accent marks, and tildes (~).
    • Example: Renée Smith-Johnson should be Renee Smith Johnson on the I-9. 
  • Make sure that the Alien Registration (I-94) number on Section 1 of the I-9 is nine digits long. 
    • If the employee's Alien Registration number is 8 digits long, add a zero to the beginning of the number. 
  • On Section 2 of the I-9, the I-766 number should be 3 letters and 10 numbers (Example: AAA0000000000).
• If you need help clearing an error, please reach out to our Support team ​​​​​​

What are some other steps I can take to avoid E-Verify errors in the future? 

• Every time you add a new location, please Contact Support to make sure that the location is set up for E-Verify.
• Make sure that all documents entered are valid 

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