PeopleMatter: Why Doesn't My Employee Show up with an E-Verify Case?

Overview

Sometimes an employee's records may show up with no Social Security Number (SSN) on Section 1 of the I-9 and subsequently no E-Verify Case.

Without an SSN, the E-verify Case will not automatically be submitted even if you completed Section 2 of the I-9.

The solution to these scenarios is explained below.

SSN Missing from Section 1 of the I-9

If the Social Security Number (SSN) is missing from Section 1 of the I-9 form, the employee may have ticked the box in Fig.1 where an SSN wouldn't be required to proceed with the I-9.

The system will not create an E-Verify case from the completed I-9 until that employee adds their social security number to section 1 of the I-9. 

Fig.1 - No SSN on Section 1 of I-9

Notify the Employee to fill in the SSN

• Go to Manage I-9 Documentation
• Search the Employee name in the search bar
  • This will display the employee, as well as their status (see Fig.2)
• If the employee shows SSN Needed the manager can select Actions > Resend SSN Request (see Fig.3)

Fig.2 - Employee Status 'SSN Needed'

Fig.3 - Resend SSN Request to employee

How the Employee fills in the SSN

Once the manager resends the SSN request, the employee will receive an email with a URL (see Fig.4) that directs the employee to a page where the SSN can be completed (see Fig.5).

Please note: The employee will need to log in to PeopleMatter to enter the SSN.

Fig.4 - Email reminder sent to Employee to fill in SSN

Fig.5 - Link for Employee to enter social security number

Indicators that display to managers when an employee has not entered a SSN in Section 1 of the I-9

How would the manager know the employee has not filled in the SSN? See below.

Fig.6 - Warning box to managers of missing SSN

Fig.7 - Missing SSN Warning on Section 2 of the I-9.