Contact Us: Customer Support

Can I use hotschedules for both of my jobs?

Hi Samantha Yowell, 

Yes, you can. However, you would require 2 different logins. The same login cannot be used for both sites. 

Hope this answers your question.

Kind regards,
Fourth and HotSchedules

How do i get access to my wage slip

Hi Christine flanagan

I'm not too sure of your exact circumstances so cannot advise exactly - If you are able to login to the Fourth app then the following article shows you where to access payslips via Employee Self Service: https://help.hotschedules.com/hc/en-us/articles/360042718531-WFM-ESS-Mobile-Viewing-Payslips 

If you are unable to login to the Fourth app then the following article shows you how to reset your username and password: https://help.hotschedules.com/hc/en-us/articles/360044900332

Any further difficulties we would advise contacting your head office who can if needed raise a Support ticket.

When do we get paid

Hi Just Guy,

Please contact your manager who will provide you with these details. 

Kind regards,
Fourth & HotSchedules

How do I get my schedule it's not letting me login

Hi Lisa Garcia,

For further help with login issues please see HS: Retrieve your Username or Reset your Password (Login Issue).

For help with schedules, please see HS: Most Common Schedule/Shift Articles

If you have a technical issue, please contact support using the details above. 

Kind regards,
Fourth & HotSchedules

My username is not working please give me a call back 216-609-8419

Hello Calvin Mitchell,

Please refer to the steps in this article to contact our support team as it is the fastest way to get assistance. Selecting the New Ticket button above is the easiest way to get the process started.

Thanks,
Fourth Communities Team

Can you reset my password please

Hi D Taylor,

To reset your password please follow the steps in this article: HS: Retrieve your Username or Reset your Password (Login Issue).

If you are unable to reset your password following the steps above, your manager can do so by following the steps here: HS: How Managers can Update Employees' Email and Retrieve and Send Login Information

If you have a technical issue, please contact support using the details above. 

Kind regards,
Fourth & HotSchedules

Still have problems getting into my account it doesn’t show forgot user name nor password reset

I left a job that used Hotschedules a few months ago, and my new employer also uses Hotschedules. Why can't I switch my account to the new job? Also, the "reset password" request has failed several times (which I learned while trying to troubleshoot the issue myself). My login still works on Hotschedules, but appears useless for getting into Fourth.com, which is where I was led to believe I could make these changes myself. I am frustrated and need to be able to see my new schedule very soon.

How do I see my schedule

Hi Jonathan Stovall,

For help with schedules, please see HS: Most Common Schedule/Shift Articles

If you have a technical issue, please contact support using the details above. 

Kind regards,
Fourth & HotSchedules

tried all other means to contact  hot schedule's please send telephone number of call mobile please

Hi Mark Rackley,

We're sorry to hear this, I have created a ticket for your request and someone will be in contact with you soon.

Kind regards,
Fourth Communities Team

Would be nice to be able to look at my schedule at 11am without hotschedules not being able to load.

how do i follow up on  a ticket that was submitted?

Hi Brad Hamilton,

Please see the second part of this article below on how you can view and manage your tickets.

• Customer Success Portal: Raising and Managing Support Requests

Thanks,
Fourth Communities Team

How do I create an account with hot schedules? There’s no option for me and I need it for my new job please help

Hi Ciara Morris,

The best person to talk to about this will be your manager. They should be responsible for getting you set up in the system.

Good luck in your new role!

Best wishes,
Fourth Communities Team

Im having problems with onboarding. It keeps showing my old job. I need it for 2023

Hi Albert Battson,

We're sorry you're having issues with onboarding. Please contact our support team using the details above.

Thanks,
Fourth Communities Team

Why do you people make us pay for an app that NEVER works? Someone plz get in contact with me so I can view the things I need to view. I’m sick of this app never working. I have two phones and the app doesn’t work on neither one of them nor my coworkers. Do better HotSchedules

Hi Darlyn jones,

We are sorry to har you are having trouble accessing the app. We have raised a ticket for your request to further investigate why the app isn't working for you. You should hear from one of our team soon.

Thanks,
Fourth Communities Team

Hi, I'm using a Samsung Fold and can't access the Fourth App due to it being "created for an older version of android". Any timescale on updating the app to allow android users to use it? 

Hi Chris Robb,

Thanks for your comment here.

Google recently closed the deadline for a new level of target API level compliance for apps published in the Play Store. Fourth are working on a new app version which along with other enhancements complies with this breaking change. 
 
However, if you use a web browser on your Android device, you can navigate to https://secure.fourth.com/ (or https://secure.na1.fourth.com/ for the North American Fourth Platform) and then log in with your username and password.

We hope this helps. You can check https://status.fourth.com/ for updates on the situation (you can also subscribe for updates as well). 

Hope this helps.
Best wishes,
Fourth Communities Team

Ok