November 24th 2021, Release Note: WFM UK | ATS: Star Rating Candidate Applications

Summary

Release date: November 24th 2021

Star Rating Candidate Applications

• Enabled by Default? - No
• Set up by customer Admin? - No
• Enable via Support ticket? - Yes
• Affects configuration or data? - No

What's Changing?

New functionality for managers to utilise a 5-star rating model to rate candidate applications.

Reason for the Change

To enable managers to process candidate applications much more quickly and efficiently, particularly when processing high-volume job applications for specific vacancies.

Customers Affected

All ATS customers.

Please note:  The Star Rating functionality is disabled by default for all customers. This is to ensure customers have sufficient time to define their 5-star rating model and communicate it out to their users before enabling the rating system. It is highly recommended that customers provide the definitions for the rating model within the 'Welcome Board' so all users have easy access to this information.

To enable the Star Rating functionality please raise a ticket and request via Fourth Support.

Star Rating Candidate Applications

Star Ratings are used as a qualitative assessment of a candidate application that can be used in conjunction with Application Scoring, which provides a quantitative assessment of candidate suitability. Together, Star Rating and Application Scoring can help managers prioritise candidates for progression to subsequent stages of a vacancy.

Star Ratings are 'shared attributes' of applications, so can be viewed and updated by all users who have permission to view candidate applications.

Star Ratings continuously follow candidate applications from 'Application Review' all the way through to 'Onboarding' steps within a process. A Star Rating assigned in 'Application Review' will remain when the candidate is progressed to the second step in the process, but can be updated should the hiring manager decide to.

Star Ratings can be assigned via the Dashboard, Vacancy cards, or Candidate Application pages.

Star Ratings via the Dashboard

A new 'Rating' column has been added to the Dashboard list view, as shown in Fig.1.

To apply a Star Rating against an application in the Dashboard page:

• Log in/access ATS and go to the Dashboard
• Select any step within the process
• Against a candidate application, select the desired number of stars

Fig.1 - New Star Rating column within Dashboard list view

The selection is assigned to the candidate application and reflected immediately within the Dashboard list view, as shown in Fig.2.

Fig.2 - Star Rating assigned to a candidate application

• To remove a Star Rating, select the same number of stars as currently assigned, e.g. 3 stars as seen in Fig.2

Star Ratings via Vacancy Cards

As shown in Fig.3, Star Ratings can be assigned within the Vacancy Card view.

• Log in/access ATS and go to the Vacancies page
• Select any vacancy 
• Select/expand a step that contains candidate applications and then the required sub-step to reveal the Vacancy Card(s) - the example in Fig.3 shows phone interview > Phone interview accepted
• Select the desired number of stars against the candidate application

The selection of stars is assigned to the candidate application and displayed immediately, as shown in Fig.3.

Fig.3 - Star Rating assigned on Vacancy Cards

Star Ratings via Candidate Application Pages

Star Ratings can be set within the Candidate Application page itself (see Fig.4).

Fig.4 - Star Rating assigned within a Candidate Application Page

Audit Trail of Star Rating Updates

As Star Ratings are assigned against candidate applications, all updates are recorded and displayed within the Application history tab in the Candidate Application page (see Fig.5).

The information displayed shows:

• • How many stars were assigned to the application

  • Which step within the process the Star Rating was assigned

  • Who assigned the Star Rating

  • Date/timestamp of when the Star Rating was updated

Fig.5 - Star Rating updates in Candidate Application History 

Filtering Candidate Applications by Star Rating

Candidate applications can be filtered by Star Rating within the Dashboard list view page using the filters (see Fig.6):

• Minimum Star Rating 
• Maximum Star Rating

Fig.6 - Filtering by minimum and maximum Star Ratings

The two filters can be used individually or together.

• Selecting 3 stars for Minimum Star Rating and 5 stars for Maximum Star Rating will show all candidate applications that have a rating between 3 and 5 stars
• Selecting Pick One from the filter options will reset the filter (as seen with other filters within the Dashboard List View page)