October 15th 2024, Release Note: WFM UK | ATS : Offer New Interview Slots when Moving a Candidate Back, 'Interviews Offered' Details Added to Event History – Fourth & HotSchedules Customer Success Portal

Summary

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Select the release feature from the table below to be taken directly to that section of the release note.

Feature 1

Feature 2

Offer New Interview Slots when Moving a Candidate Back

If a candidate is unable to attend any offered interview slots, their record can now be moved back so that new slots can be offered

'Interviews Offered' Details Added to Event History

Details of all interview slots offered to a candidate will now be recorded on their event history page

Release date for both features: October 15th 2024

Offer New Interview Slots when Moving a Candidate Back

Available by default? - Yes
Set up by customer admin? - No
Enable via support ticket? - No
Affects configuration or data? - No

What’s Changing?

A new option has been added to the 'Move Candidate Back' function, to allow for alternative interview slots to be offered, should the Candidate be unable to attend any of the given ones.

Reason for the Change

To help provide more flexibility to hiring managers when offering candidates interview slots. If a candidate is unable to attend any interview slots offered, there is currently no way of moving the candidate back to offer alternative dates.

Customers Affected

All UK ATS customers.

Release Notes

First, to offer a candidate an initial interview slot, go to Candidate Application > proceed with application > Proceed to interview
Select the slot(s) to be offered
or
If required, add a new interview 'event'
Then select Progress application

Fig.1 - Selecting/adding new interview slots

The candidate will then receive an email that prompts them to review the interview slots offered in the Candidate Portal.

If the candidate is unable to attend any of the interviews, the hiring manager can move the candidate back and send a new invitation.

To move the candidate back, open the Candidate Application and select send new invitation from the Move candidate back drop-down

Fig 2. Move Candidate Back

A pop-up box window will then prompt the hiring manager for confirmation that they have spoken to the candidate and wish to proceed with moving their record back

Fig.3 - 'Move candidate back' confirmation pop-up

The candidate record will then be moved back to the previous application progress step so that a new interview slot can be offered.

Follow the same steps as used when offering the original interview (see Fig.1)