August 29th 2024, Release Note: WFM UK | ATS UK: Administration Portal - User Password Reset, Set Password for New Users

Summary

Release date for both features: August 29th 2024

User Reset Password - Administration Portal

• Enabled by default? - Yes
• Set up by customer admin? - No
• Enable via support ticket? - No
• Affects configuration or data? - No

What's Changing?

The ability for non-SSO users to reset the password for their user access to the ATS Administration Portal.

Reason for the Change

To allow these users to reset their passwords more easily.

Customers Affected

All UK ATS customers.

Release Note Info/Steps

When logging in directly to the Administration Portal (not via SSO), there is a new 'Forgot your password?' option.

• Select Forgot your password?

Fig.1 - 'Forgot your password?'

• Fill in the Username and then select Reset Password
  • The username is usually a string such as 'firstname.lastname', not an email address

A password reset link will then be emailed to the registered address for that username.

Fig.2 - Resetting password, email sent

Important: The link will expire 30 minutes after it has been requested.

• Use the reset link from the email

Fig.3 - Example password reset email

• Enter a new Password and Confirm
  • Passwords must contain at least 8 characters and include 1 uppercase, 1 lowercase, 1 number and 1 special character
• Select Reset Password

The password will then be changed. Confirmation will be displayed and emailed to the user's registered email address.

Fig.4 - Resetting a password, success confirmation

Fig.5 - Example password reset confirmation email

New User Password Setup

• Enabled by default? - Yes
• Set up by customer admin? - No
• Enable via support ticket? - No
• Affects configuration or data? - No

What's Changing?

When a new user is set up directly within the Administration Portal, an email will be sent to their registered email address to request they set themselves a password.

Reason for the Change

To make the new user creation process more secure.

Customers Affected

All UK ATS customers.

Release Note Info/Steps

Upon creation of a new user, they will receive an email as per Fig.6.

After selecting the link in the email, the user will then be taken to the password reset flow, as shown in the previous feature here.

Fig.6 - New Account email