New Release | Main: Schedule Enhancements, Improved Tooltips, Refined Notifications, Personalized Experience, FWW | Oct. 30th 2025

What’s New?

Use the links below to find out more about each item release for Labor Main and General Improvements

Release date: 30th October, 2025

Labor Main

• Enhanced Visual Cues for Schedule Score
  • High-impact parameters are now visually highlighted within the Schedule Score side drawer, making it easier to identify key drivers at a glance.

• Improved Tooltips in HS Side Drawer
  • Tooltips now display parameter weights and their specific contributions to the Schedule Score, offering greater clarity and transparency.
• Refined Push Notification Targeting
  • ASC users are now excluded from shift trade and associate-related push notifications to ensure more relevant communication.

• Personalized My Schedule Experience
  • The My Schedule screen now includes a personalized greeting with the user’s name for a more engaging experience. The previous blue background has been removed for a cleaner look.
• Fair Work Week Compliance Enhancements – WebClock
  • At clock-out, employees will now be prompted to acknowledge their schedule, punch, and work variances in WebClock, supporting full compliance with Fair Work Week requirements.

Enhanced Visual Cues for Schedule Score
 

Description
Managers using the Schedule Optimizer can now quickly identify which parameters most influence the overall Schedule Score. Parameters with the greatest impact are visually highlighted, helping managers prioritize actions that drive the biggest improvements.

Availability
This enhancement is automatically available for all clients with Schedule Optimizer enabled in HS Labor.

Intended Users
Managers who configure or review Schedule Score settings.

How It Works

• Parameters with a weight of 20% or higher are marked with a “HIGH IMPACT” badge.

• Multiple parameters may display the badge if they meet the threshold.

• The badge is always visible wherever the parameter appears in the Schedule Score side drawer.

• If configuration settings change, a rescore is required for the badges to refresh.
  
  

Improved Tooltips in HS Side Drawer
 

Description
Managers now have a more intuitive and transparent view of how parameter weights contribute to the overall Schedule Score. Updated tooltips and header text provide immediate clarity into each parameter’s relative impact.

Availability
Automatically available for all clients with Schedule Score enabled in HS Labor.

Intended Users
Managers reviewing or analyzing Schedule Score parameters.

How It Works

• Added explanatory text beneath the Schedule Score header:
  “You can adjust or remove the Weight % of any Parameter in the ASC. Learn More”
  (Note: the “Learn More” link will be updated in an upcoming release.)

• Updated tooltip now displays:
  “The Schedule Score is determined by the following Parameters:”
  followed by a dynamic list of parameters with their associated percentages.

• Percentages always total 100%, and parameters with a 0% weight are excluded from display.

• Tooltips update dynamically based on each client’s configuration, ensuring information accuracy and relevance.
  
  

Refined Push Notification Targeting 
 

Description 
Push notifications for shift trade approvals are now more precisely targeted. ASC users are excluded to ensure that only store managers and employees directly involved in shift trades receive relevant updates.

Availability
Automatically available for all clients using HotSchedules push notifications.

Intended Users
Managers and employees who receive shift trade notifications.

How It Works

• ASC users no longer receive push notifications related to shift trades or other associate-type alerts.

• All other users (e.g., general managers and non-ASC employees) continue to receive notifications as usual.
   

Personalized My Schedule Experience
 

Description
The My Schedule screen now includes a personalized greeting featuring the user’s name, creating a more welcoming and engaging experience. The interface has also been refined for a cleaner, modern look.

Availability
Automatically available for all HotSchedules users.

Intended Users
Employees accessing the My Schedule screen.

How It Works

• A personalized greeting and the user’s name now appear at the top of the My Schedule screen.

• The blue background image has been removed to enhance readability and visual simplicity.
  
  

Fair Work Week Compliance Enhancements – WebClock
 

Description 
Employees using HotSchedules WebClock in Fair Work Week (FWW) locations are now required to acknowledge schedule, punch, and work variance edits before clocking out. This enhancement aligns WebClock functionality with the main HotSchedules web application and strengthens compliance visibility for managers.

Availability
Available for customers using ENABLE_PUNCH_RECORDS_2.
Not available for customers with USE_OLD_PUNCH_RECORD_REPORT_AND_OLD_PUNCH_EDITS.

Intended Users
Managers and employees in Fair Work Week (FWW) locations using WebClock.

How It Works

• During clock-out, employees are prompted with acknowledgment modals for:

  • Schedule changes

  • Punch edits (e.g., meal/break adjustments, job changes)

  • Shift additions or removals

  • Tip adjustments

  • Work variances

• Preload modals appear first for pre-consent items, followed by acknowledgment modals for:

  • Good Faith Estimate

  • Regular Schedule

  • Individual Shift Consent

  • Work Schedule

  • Punches to Acknowledge

• Supports individual acknowledgment per item or an “Agree to All” option.

• Employees must explicitly agree or disagree; if “Disagree” is selected, a comment can be added.

• Unacknowledged items remain visible until completed; once acknowledged, they no longer reappear.

• Punch timing is based on the final action, including acknowledgment completion.

• Aligns WebClock acknowledgment workflows with the existing HotSchedules web application.

General Improvements
 

HS | Active Staff Certification Accuracy
Enhanced the Staff > All Staff Certifications view to ensure only active employees are displayed, improving clarity and data accuracy.

Arby’s | Pay Rate Change Alignment
Refined time zone handling for pay rate effective dates, ensuring accurate alignment of date options in the Pay Type change dropdown and smoother payroll transitions.

HS | SMS Opt-In Processing
Improved SMS opt-in handling so that employee responses are now processed seamlessly, ensuring reliable communication via text alerts.

HS | Forecasting Weather Adjustments
Optimized the Forecasting & Labor experience by enhancing how weather adjustments are applied, supporting more accurate labor and sales projections.

HS | PSA Guest Count Data Handling
Introduced a new company-level configuration (ALLOW_NEGATIVE_VOLUME_COUNTS) that enables synchronization of guest count data even when negative values occur, maintaining data completeness and integrity.

Analytics | Salaried Labor Cost Precision
Refined salaried labor cost distribution logic in Analytics LaborTrans exports to ensure accurate daily calculations during Daylight Saving Time transitions.