As part of our move towards offering a single sign on experience, Fourth is announcing the removal of the MyPass login button. This change will ensure that you are provided with only one set of login credentials that allow you to access the tools you need to do your job with the touch of a button.
On December 10, 2020, you will no longer be able to log into HotSchedules using your MyPass login nor will you be able to access the “Log In With MyPass” button available on the standard login screen and our IOS and Android applications.
What Does This Mean?
The “Log In With MyPass” button will no longer be available on December 10, 2020. You will still be able to access the HotSchedules web and mobile app but you will need to log in with your Global Profile email and password. If you were unable to create a Global Profile prior to December 10, 2020, reach out to your manager who can help you set up your Global Profile.
Why is Fourth Removing This?
We are moving towards a single sign-on solution that provides a seamless experience across our Fourth platform.
For more information about how Fourth handles feature and technology support deprecation, please see Feature Deprecation Process & Policies.
Am I Affected?
You are affected only if you log into HotSchedules using MyPass credentials.
What Do I Need to Do?
If you are logging into the HotSchedules application using MyPass credentials, make sure to create your Global Profile prior to December 10, 2020.
What Happens if I Don't Act in Time?
You run this risk of being unable to access your account.
Who Should I Contact if I Have Questions or Need Further Assistance?
If you find you are unable to access your account take the following actions:
- Search your inbox for an email titled “Your Global Profile Account” follow the instructions - this email will have been sent to the email address tied to your MyPass account
- Reach out to your Manager if you are unable to locate the email mentioned above. A Manager will be able to update your email address, after which you’ll receive the “Your Global Profile Account” email.
If you are still unable to access your account, reach our Customer Care team 24/7 at firstname.lastname@example.org or 866-753-3853. You can also visit the Help Center to submit a case!