At Fourth, we pride ourselves on offering cutting-edge technology to improve the work of each member of the hospitality industry. When we see a feature that has become outdated, we always seek to remove or update that feature to make room for the best in terms of the current industry standards wherever possible.
Fourth will discontinue fax as a method of electronic transmission of FnB Live orders from 30th September 2023. You will no longer be able to select this option when sending orders after this date.
What Does This Mean?
Between now and 30th September 2023, you may still be able to send your orders by fax, however, we strongly encourage you to switch to a more reliable and better-supported electronic transmission method.
When this feature reaches its End of Life stage, it will be removed from the FnB Live site and any related issues will not be supported.
Why is Fourth Removing this?
An unfortunate side effect of Fourth continuing to be on the cutting edge of technology and always striving to improve the life of the hospitality industry is that some features have to grow and evolve into more improved products. This is the case with the FnB Live fax ordering feature in that continuing to offer and support is counter-productive to that mission.
The UK Government has amended the Electronic Communications (Universal Service) Order 2003 (USO) legislation to remove the requirement for the provision of facsimile services as of 1 October 2022.
Ofcom has now amended its rules to remove the requirement of providers of fax services under the above USO to ensure their rules reflect the requirements under universal service legislation. For more information about how Fourth handles feature and technology support deprecation, please see HotSchedules Feature Deprecation Process & Policies.
Am I Affected?
If you use an FnB Live supplier set to receive orders using a fax number, then you will be affected.
What do I need to do?
To be prepared for the termination of fax-based ordering, please review your suppliers to ensure that they are switched to P2P, email, telephone/manual ordering.
What Happens if I Don't Act in Time?
Orders sent to suppliers using a fax number rather than P2P or email will fail and will no longer be displayed in the Failed Fax section of your Stock Management screen.
I Have Questions or Need Further Assistance
If you have any queries or concerns regarding this change, please leave a comment here on this article (below).