Engage Mobile: Username and Password Reset (SSO)

Overview

This article shows how to regain access to the Fourth platform if a user has forgotten their username, password – or both. The article will cover the options for standard Employee Self-Service (ESS) account users, as well as the additional options for the Engage Administrator (applicable to Fourth Engage customers). 

For further information on user activation, please see Fourth Engage - User Activation Experience. 

Please note: The credentials used here can be set up for single-sign-on (SSO) on other Fourth products. For username and password reset articles on other Fourth products, please see How Do I Reset My Username and Password?: All Fourth and HotSchedules Products (Login Issue).

Usernames - ESS and End Users

• The username is always an email address, typically an employee’s personal one (but not always)
• Or, on the login page, select Forgotten username? 

Fig.1 – Forgotten username? button

• Enter a valid email address – this email address must be the one associated with the account – and then Submit

Fig.2 – Entering an email address to find out username

An email containing the correct username will then be received at that address.

• If an email is not received, this means that the address entered is not the one associated with the account - please try entering a different email address and check to see if an email is received

Usernames - Engage Administrators

For customers using Fourth Engage, the designated Engage Administrators will also be able to verify a user’s username. 

• When on the administration landing page, go to the Search Users tab 

Fig.3 – Navigating to the Search Users tab 

• Users can be searched via various fields – see Fig.4

 
Fig.4 – Searching for a user in Engage administration

Once the relevant user has been found, the username can be confirmed. Fig.5 below demonstrates how the username can be either the personal email address, or a variation of it.

Fig.5 – Two examples of usernames

Passwords - ESS and End Users

• On the login page, select Forgotten password?

Fig.6 – Forgotten password? button 

• Enter the relevant username (having followed the previous steps if necessary) and select Reset password 

 
Fig.7 – Requesting a password reset 

An email will then be received at the user’s associated email address, containing a link to enter and confirm a new password. 

Passwords - Engage Administrators 

For customers using Engage, the designated Engage administrators can reset users’ passwords. 

• When on the administration landing page, go to the Search Users tab
• Users can be searched via various fields – see Fig.4
• Once the relevant profile has been found, select either the user’s First Name, or Last Name

Fig.8 – Selecting a user’s first or last name 

A summary of the user’s account will be displayed. 

• Use the Reset Password button

Fig.9 – Resetting a user’s password 

An email will then be received at the user’s associated email address, containing a link to enter and confirm a new password. 

• The Administrator may wish to advise the user to check their email (specifying the address to use)

If you are having a technical issue and need assistance, please contact us through the blue "Help" button in the corner or refer to our Support Contact Information article.