Accessing Fourth's Solutions - Fourth app

Overview

This article shows how to regain access to the Fourth platform if a user has forgotten their username, password – or both. 

The article will cover the options for a standard ESS account, as well as the additional options for the Engage Administrator (applicable to Fourth Engage customers).

For further information on user activation, please see: Fourth Engage - User Activation Experience

Usernames - ESS and End Users

• The username is typically an employee’s personal email address (but not always)
• A forgotten username can often be found in the original ‘welcome’ email
• Or, on the login page, select Forgotten username?

Fig.1 – Forgotten username? button

• Enter a valid email address – this email address must be the one associated with the account – and then Submit

Fig.2 – Entering an email address to find out username

 An email containing the correct username will then be received at that address.

Usernames - Engage Administrators

For customers using Fourth Engage the designated Engage Administrators will also be able to verify a user’s username. 

• When on the administration landing page, go to the Search Users tab 

Fig.3 – Navigating to the Search Users tab 

• Users can be searched via various fields – see 4

 
Fig.4 – Searching for a user in Engage administration

Once the relevant user has been found, the username can be confirmed. Fig.5 below demonstrates how the username can be either the personal email address, or a variation of it.

Fig.5 – Two examples of usernames

Passwords - ESS and End Users

• On the login page, select Forgotten password?

Fig.6 – Forgotten password? button 

• Enter the relevant username (having followed the previous steps if necessary) and select Reset password 

 
Fig.7 – Requesting a password reset 

An email will then be received at the user’s associated email address, containing a link to enter and confirm a new password. 

Passwords - Engage Administrators 

For customers using Engage, the designated Engage administrators can reset users’ passwords. 

• When on the administration landing page, go to the Search Users tab
• Users can be searched via various fields – see 4
• Once the relevant profile has been found, select either the user’s First Name, or Last Name

Fig.8 – Selecting a user’s first or last name 

A summary of the user’s account will be displayed. 

• Use the Reset Password button

Fig.9 – Resetting a user’s password 

An email will then be received at the user’s associated email address, containing a link to enter and confirm a new password. 

• The Administrator may wish to advise the user to check their email (specifying the address to use)