If you receive an email from E-Verify regarding a Warning, Notice, or Termination, please reach out to our Customer Support team as soon as possible.
We’ll walk you through what’s happening, what action(s) your organization must take, and how we can help you resolve the problem.
Although we are your web services provider for E-Verify, DHS is often sending notifications to companies directly and not copying PeopleMatter.
It’s important that you share this with us as soon as possible to ensure we can help in a timely manner. Please contact our Support team here
- The date this notice was sent to you
- The email address from which it was sent to you
- The Company ID value referenced at the very top of the email
- The entire body (contents) of the email
- Any attachments sent by E-Verify with the email
If you’re having trouble identifying and attaching all of this information, that’s ok! While including everything listed above will help us act quickly, the most important thing is that you reach out to us about this as soon as possible.
1. If you have received an E-Verify Termination Notification:
If your MOU (Memorandum of Understanding) is terminated, you will receive an email notification from E-verify The email may or may not include a clear reason for the termination. The termination date will be included in the email, but it is usually effective immediately.
When you receive a Termination Notification, the following is true:
- Your ability to initiate or act upon E-Verify cases is revoked.
- Our ability to initiate or act upon E-Verify cases on your behalf is also revoked.
- Any attempt to initiate or act upon E-Verify cases in our system will fail or spawn an error until the MOU is reinstated.
We’ll work with you to gather all the information E-Verify needs to accommodate a Reinstatement Request, and we’ll sign and date where required.
- If and when your MOU is reinstated, we’ll also help you identify and resolve the offending cases, which will be actionable.
- Note: After a terminated PeopleMatter MOU is reinstated, all open E-Verify cases will display an error that must be cleared before the cases will display their accurate current status. Please reach out to us if you need help clearing this error.
2. If you have received a Notice of Intent to Terminate or other warning notice:
You may receive a notice from E-Verify warning of an intent to terminate your MOU (Memorandum of Understanding, the agreement you have with E-Verify) for open cases with a Tentative Nonconfirmation (TNC) result or other compliance issues.
- This notification usually indicates that you have 30 calendar days to close or Refer all open TNC cases that are older than 10 federal government working days.
- Unless you receive a Termination Notification, you may and should still utilize E-Verify.
How can I avoid this in the future?
Making sure that you process any and all open TNC cases within 10 federal government working days is key to avoiding compliance violations with E-Verify. *An important reminder: even if an employee is terminated before the TNC result is returned, you must act upon and ultimately close the case.
Lastly, please review the following articles for guidance on how to follow the TNC Process:
- Hiring Manager: Hiring Manager E-Verify User Guide (PDF)
- PeopleMatter: E-Verify: How do I process a Tentative Nonconfirmation (TNC) case?
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