PeopleMatter: Managers: There is an Error on the I-9. What Needs to be Fixed?

When the Social Security Administration sends the I-9 back to the employee for corrections, it will not specify what information needs to be corrected. 

However, as an Administrator, you can review the information the employee provided.

• Click E-Verify Cases.
• Search for the employee by name.  A status will appear on the right.
• Click the button called Actions.  Select View Case Details.
• View the information entered by the employee in Section 1 of I-9. Review the information with the employee to make sure it is correct. 

Common mistakes include:

• First Name or Last Name in the "other names used" field.  
• Suggest they put N/A in "other names used."
• Accents in their First Name or Last Name.
• Suggest they exclude accents from their names.