The Fourth Customer Success Portal is a public platform, so all users do not need to sign up to simply view articles. However, users would need to sign in to benefit from the other functions of the Portal such as:
- Commenting on an article
- Access to the Ideas topics
- Ability to see all tickets raised and all tickets within your organization (if enabled)
- Starting a discussion
- Commenting on a discussion
- Tagging a user in a post
- Receive email notifications of subscribed content
(including Safari users)
(If you've emailed before, get a password)
Signing Up to the Portal
If you've emailed our support team before, get a password using the same email that was used to get in touch with us previously.
The benefit of this is that you can see all the tickets you've raised with us before through the Customer Success Portal within the Profile section. More info on this here.
Alternate Sign-Up Options
You can choose whether to sign-in to our Customer Success Portal via existing Social Media accounts such as Twitter, Facebook, Google or Microsoft.
We always recommend registering with the Customer Success Portal using a work email address instead of a personal email address, as such - we advise you to sign up as displayed above.