Currently, HotSchedules supports Microsoft’s Internet Explorer 11, and Edge (along with the supported platforms and browsers listed here). HotSchedules will soon be discontinuing the support for Internet Explorer 11.
What Does This Mean?
As of January 31, 2020, new features will be only be supported in Edge. Any issues exclusive to Internet Explorer 11 will no longer be resolved.
Why is HotSchedules Removing This?
With each Release, HotSchedules assesses all platforms (operating systems, Internet browsers, databases) that are at the end of their supportability, and Internet Explorer no longer receives major updates adding the latest security and functionality that supports complex web apps like HotSchedules.
Technology changes quickly, and we understand that it could impact your business. With that in mind, we have been fairly conservative about which platforms we deprecate or discontinue support for.
In order to deliver new features to you - and continue to support the features you love - with the best experience possible, we need to be mindful of the support policies of external technologies and platforms.
We give as much advance notice as possible for changes in external platform support through proactive communication.
For more information about how HotSchedules handles feature and technology support deprecation, please see HotSchedules Feature Deprecation Process & Policies.
Am I Affected?
If you use Internet Explorer 11, then yes. Don’t worry, you will still be able to access HotSchedules on older versions of Internet Explorer, however, we will be unable to support issues unique to Internet Explorer 11 you experience after January 31, 2020.
What Do I Need to Do?
To assure the best user experience possible, HotSchedules recommends moving to the latest version of Edge, Chrome, or Firefox.
Microsoft has publicly announced that Internet Explorer 11 will be the last version of Internet Explorer, and the Microsoft Lifecycle policy currently states to “continues to provide a minimum of five years of Mainstream Support.” We recommend looking into Edge or one of the aforementioned browsers.
What Happens if I Don't Act in Time?
You will still be able to access HotSchedules on older versions of Internet Explorer, however, we will be unable to support any issues unique to Internet Explorer 11 you experience after January 31, 2020, if you do not upgrade to Edge.
Who Should I Contact if I Have Questions or Need Further Assistance?
You can reach our Customer Care team 24/7 at email@example.com or 866-753-3853. You can also visit the Help Center to submit a case!