HS: WebClock Clock in Errors

Overview

If an employee is unable to clock in using WebClock, the issue is typically related to scheduling restrictions, device restrictions, or employee configuration settings.

This article outlines the most common WebClock clock-in errors and how they can be resolved.

Employee Is Not Scheduled for the Selected Shift

Employees may receive a warning message if they attempt to clock in outside of an approved schedule window or for a job that is different from the one they are scheduled to work.

In these situations, a manager can review the clock-in attempt and provide an override if appropriate.

Fig. 1 – Manager Override Required

Possible causes

• The employee is attempting to clock in before or after the allowed clock-in window.
• The employee is attempting to clock in for a different job than the one assigned on the schedule.
• The employee is not scheduled for a shift during that time period.

Manager Note

Clock-in threshold settings determine how early or late employees can clock in without requiring manager approval. These settings, along with any exempt job codes, can be configured by your organization's administrator or through HotSchedules Support.

Device Is Not Authorized for WebClock

WebClock can be configured to allow clock-ins only from approved devices or network locations.

If an employee receives a generic error message while attempting to clock in, the device or network may not be authorized.

Possible causes

• The device is connected to an unapproved network.
• The device's IP address is not included in the approved list for the location.

If IP restrictions are enabled and updates are required, contact your organization's administrator or HotSchedules Support.

Employee Does Not Have a POS ID Assigned

Employees must have a valid POS ID assigned to their employee profile before they can use WebClock.

If a POS ID has not been configured, WebClock will prevent the employee from clocking in.

Fig. 2 – Missing POS ID Error

Employee Action

If you receive this message, contact your manager for assistance.

Manager Action

Managers can review and update employee POS IDs from:

Staff > Employee POS IDs

Once a valid POS ID has been assigned, the employee can attempt to clock in again.

Additional Troubleshooting

If the issue persists after reviewing the items above:

• Verify the employee's schedule.
• Verify the employee's assigned job and POS ID.
• Confirm the device is connected to an approved network.
• Contact your organization's administrator or HotSchedules Support for further assistance.