Reinstalls will be needed whenever the Point of Sale is replaced that has HS Connect or our Integration Agent installed on it. When scheduling a reinstall, you will want to make sure that either yourself or another contact will be able to give remote access to the Point of Sale.
Please note: If you are switching Point of Sale systems. For example, you were previously using Aloha but now use Positouch, you will be required to go through a POS conversion. In order to start this process, contact our Sales Team at 877-741-9610.
Schedule a Reinstall
- From your web browser navigate to the Reinstall Scheduling page
- You will be directed to select the number of venues for which you are scheduling a reinstall
Please note: If you need to schedule reinstalls for more than 3 venues, please contact Customer Support. View this atricle for more information on contacting us: Contact Us: Customer Support.
Fig.1 - Select the number of venues [select image to enlarge]
Fig.2 - Select Time Zone [select image to enlarge]
- After setting the time zone, a calendar will display, select the Date and Time you would like for your reinstall to take place
Please note: Listed times will not appear until you select the date.
Fig.3 - Select Date and Time [select image to enlarge]
- On the next page, provide your Name, Contact Information, and any important details regarding your reinstall. This page will include instructions on prepping your Point of Sale and a list of URLs that will need to be whitelisted in order for the reinstall to be successful
Fig.4 - Contact and other information [select image to enlarge]
- After filling out the form, you will be directed to a confirmation page where you can see the details about your reinstall request. You will also receive a confirmation email with all of the details about your reinstall.
Fig.5 - Confirmation page [select image to enlarge]
- That is all that needs to be done! If you have any questions or need to update your scheduled appointment, please reach out to Customer Care.
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