HS: Scheduling a Reinstall

Overview

Reinstalls will be needed whenever the Point of Sale is replaced that has HS Connect or our Integration Agent installed on it. When scheduling a reinstall, you will want to make sure that either yourself or another contact will be able to give remote access to the Point of Sale. 

Please note: If you are switching Point of Sale systems. For example, you were previously using Aloha but now use Positouch, you will be required to go through a POS conversion. In order to start this process, contact our Sales Team at 877-741-9610. 

Schedule a Reinstall

• From your web browser navigate to the Reinstall Scheduling page 
• You will be directed to select the number of venues for which you are scheduling a reinstall

Please note: If you need to schedule reinstalls for more than 3 venues, please contact Customer Support. View this atricle for more information on contacting us: Contact Us: Customer Support.

Fig.1 - Select the number of venues [select image to enlarge]

• Next, you will select the Time Zone in which the venue(s) reside
  

Fig.2 - Select Time Zone [select image to enlarge]

• After setting the time zone, a calendar will display, select the Date and Time you would like for your reinstall to take place

Please note: Listed times will not appear until you select the date.

Fig.3 - Select Date and Time [select image to enlarge]

• On the next page, provide your Name, Contact Information, and any important details regarding your reinstall. This page will include instructions on prepping your Point of Sale and a list of URLs that will need to be whitelisted in order for the reinstall to be successful
  

Fig.4 - Contact and other information [select image to enlarge]

• After filling out the form, you will be directed to a confirmation page where you can see the details about your reinstall request. You will also receive a confirmation email with all of the details about your reinstall.
  

Fig.5 - Confirmation page [select image to enlarge]

• That is all that needs to be done! If you have any questions or need to update your scheduled appointment, please reach out to Customer Care.

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HS: Integration Fact Sheet

Contact Us: Customer Support