Contact Us: Customer Support – Fourth & HotSchedules Customer Success Portal

We have many ways in which you can receive support or contact us directly.
This can be done through:

Answerbot and Live Chat

Answerbot and Live Chat

[Available 10am GMT - 4pm CT]

Select the blue Help button on the bottom right-hand corner to receive quick search results for articles that answer your query or directly chat to an agent.

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Self-help Articles

[Available 24/7]

Browse all the articles available on the Customer Success Portal.

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Raise a Ticket

[Available 24/7]

If you need further support, select the button below to raise a new ticket.

Call Us

[Available 24/7]

HotSchedules Only

The HotSchedules Line is an automated call service for hourly employees to check schedules, messages, pick up or release shifts, and look up coworkers' phone numbers.

Country	HotSchedules Line
North America	866-753-3853
United Kingdom / Europe	+44 808 101 3929
Australia / Asia Pacific	+61 1800185859

All Fourth Products

If you have a critical incident, (such as a system outage) check the Fourth and HotSchedules Status Page or call us here.

Please see our response and resolution times here.

Comments

8 comments

Samantha Yowell August 26, 2021 05:44
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Can I use hotschedules for both of my jobs?
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Fourth Customer Success Portal August 26, 2021 11:58

Hi Samantha Yowell,

Yes, you can. However, you would require 2 different logins. The same login cannot be used for both sites.

Hope this answers your question.

Kind regards,
Fourth and HotSchedules

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Christine flanagan September 10, 2021 14:15

How do i get access to my wage slip

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Oliver Proctor September 10, 2021 19:44

Hi Christine flanagan

I'm not too sure of your exact circumstances so cannot advise exactly - If you are able to login to the Fourth app then the following article shows you where to access payslips via Employee Self Service: https://help.hotschedules.com/hc/en-us/articles/360042718531-WFM-ESS-Mobile-Viewing-Payslips

If you are unable to login to the Fourth app then the following article shows you how to reset your username and password: https://help.hotschedules.com/hc/en-us/articles/360044900332

Any further difficulties we would advise contacting your head office who can if needed raise a Support ticket.

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Just Guy September 24, 2021 22:57

When do we get paid

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Wasima Rahman September 27, 2021 10:13

Hi Just Guy,

Please contact your manager who will provide you with these details.

Kind regards,
Fourth & HotSchedules

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Lisa Garcia October 16, 2021 00:41

How do I get my schedule it's not letting me login

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Fourth Customer Success Portal October 18, 2021 09:14

Hi Lisa Garcia,

For further help with login issues please see HS: Retrieve your Username or Reset your Password (Login Issue).

For help with schedules, please see HS: Most Common Schedule/Shift Articles for Employees.

If you have a technical issue, please contact support using the details above.

Kind regards,
Fourth & HotSchedules

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