Select one of the options below to explore the contact method further.
Answerbot and Live Chat
[Answerbot: 24/7]
[Live Chat: 10am - 4pm CT for HotSchedules, PeopleMatter and Fuego only]
Select the blue Help button on the bottom right-hand corner to receive quick search results for articles that answer your query.
For step by step instructions on how to use live chat see here: Customer Success Portal: Answerbot and Live Chat or watch the video below.
Self-help Articles
[Available 24/7]
Browse all the articles available on the Customer Success Portal.
Raise a Request
[Available 24/7]
For all technical support queries, select the button below to raise a new request.
If your query is non-technical, please see our Articles or use Answerbot & Live Chat.
Call Us
[Available 24/7]
All Fourth Products
Call us using the details below or check the Fourth and HotSchedules Status Page if you have a system issue (such as a system outage).
Please see our response and resolution times here.
| Country |
Customer Support Line |
| North America | 877-720-8578 |
| United Kingdom/Europe | +44 808 134 9883 |
| Australia/Asia Pacific | +61 1800983162 |
| UAE | +97 1800035770167 |
HotSchedules Only
The HotSchedules Line is an automated call service for hourly employees to check schedules, messages, pick up or release shifts, and look up coworkers' phone numbers.
See: HS: How to use the Automated Phone System
| Country | HotSchedules Line |
| North America | 866-753-3853 |
| United Kingdom/Europe | +44 808 101 3929 |
| Australia/Asia Pacific | +61 1800185859 |
Comments
23 comments
Hi Samantha Yowell,
Yes, you can. However, you would require 2 different logins. The same login cannot be used for both sites.
Hope this answers your question.
Kind regards,
Fourth and HotSchedules
How do i get access to my wage slip
Hi Christine flanagan
I'm not too sure of your exact circumstances so cannot advise exactly - If you are able to login to the Fourth app then the following article shows you where to access payslips via Employee Self Service: https://help.hotschedules.com/hc/en-us/articles/360042718531-WFM-ESS-Mobile-Viewing-Payslips
If you are unable to login to the Fourth app then the following article shows you how to reset your username and password: https://help.hotschedules.com/hc/en-us/articles/360044900332
Any further difficulties we would advise contacting your head office who can if needed raise a Support ticket.
When do we get paid
Hi Just Guy,
Please contact your manager who will provide you with these details.
Kind regards,
Fourth & HotSchedules
How do I get my schedule it's not letting me login
Hi Lisa Garcia,
For further help with login issues please see HS: Retrieve your Username or Reset your Password (Login Issue).
For help with schedules, please see HS: Most Common Schedule/Shift Articles
If you have a technical issue, please contact support using the details above.
Kind regards,
Fourth & HotSchedules
My username is not working please give me a call back 216-609-8419
Hello Calvin Mitchell,
Please refer to the steps in this article to contact our support team as it is the fastest way to get assistance. Selecting the New Ticket button above is the easiest way to get the process started.
Thanks,
Fourth Communities Team
Can you reset my password please
Hi D Taylor,
To reset your password please follow the steps in this article: HS: Retrieve your Username or Reset your Password (Login Issue).
If you are unable to reset your password following the steps above, your manager can do so by following the steps here: HS: How Managers can Update Employees' Email and Retrieve and Send Login Information
If you have a technical issue, please contact support using the details above.
Kind regards,
Fourth & HotSchedules
Still have problems getting into my account it doesn’t show forgot user name nor password reset
I left a job that used Hotschedules a few months ago, and my new employer also uses Hotschedules. Why can't I switch my account to the new job? Also, the "reset password" request has failed several times (which I learned while trying to troubleshoot the issue myself). My login still works on Hotschedules, but appears useless for getting into Fourth.com, which is where I was led to believe I could make these changes myself. I am frustrated and need to be able to see my new schedule very soon.
How do I see my schedule
Hi Jonathan Stovall,
For help with schedules, please see HS: Most Common Schedule/Shift Articles
If you have a technical issue, please contact support using the details above.
Kind regards,
Fourth & HotSchedules
tried all other means to contact hot schedule's please send telephone number of call mobile please
Hi Mark Rackley,
We're sorry to hear this, I have created a ticket for your request and someone will be in contact with you soon.
Kind regards,
Fourth Communities Team
Would be nice to be able to look at my schedule at 11am without hotschedules not being able to load.
how do i follow up on a ticket that was submitted?
Hi Brad Hamilton,
Please see the second part of this article below on how you can view and manage your tickets.
Thanks,
Fourth Communities Team
How do I create an account with hot schedules? There’s no option for me and I need it for my new job please help
Hi Ciara Morris,
The best person to talk to about this will be your manager. They should be responsible for getting you set up in the system.
Good luck in your new role!
Best wishes,
Fourth Communities Team
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