Select one of the options below to explore the contact method further.
Messaging Bot and Live Chat
[Bot Available 24/7]
Live Chat is only available Monday - Friday:
- HotSchedules & PeopleMatter 7am - 7pm CST
- Fuego: 10am - 4pm CST
- WFM (UK) 9am - 5:30pm BST
Select the blue Help button on the bottom right-hand corner to receive quick search results for articles that answer your query.
See more on Messaging Bot and Live Chat here.
Self-help Articles
[Available 24/7]
Browse all the articles available on the Customer Success Portal.
Raise a Request
[Available 24/7]
For all technical support queries, select the button below to raise a new request.
If your query is non-technical, please see our Articles or use Answerbot & Live Chat.
Call Us
[Available 24/7]
All Fourth Products
Call us using the details below or check the Fourth and HotSchedules Status Page if you have a system issue (such as a system outage).
Please see our response and resolution times here.
| Country |
Customer Support Line |
| North America | 877-720-8578 |
| United Kingdom/Europe | +44 808 134 9883 |
| Australia/Asia Pacific | +61 1800983162 |
| UAE | +97 1800035770167 |
HotSchedules Only
The HotSchedules Line is an automated call service for hourly employees to check schedules, messages, pick up or release shifts, and look up coworkers' phone numbers.
See: HS: How to use the Automated Phone System
| Country | HotSchedules Line |
| North America | 866-753-3853 |
| United Kingdom/Europe | +44 808 101 3929 |
| Australia/Asia Pacific | +61 1800185859 |
Comments
30 comments
Hi Christine flanagan
I'm not too sure of your exact circumstances so cannot advise exactly - If you are able to login to the Fourth app then the following article shows you where to access payslips via Employee Self Service: https://help.hotschedules.com/hc/en-us/articles/360042718531-WFM-ESS-Mobile-Viewing-Payslips
If you are unable to login to the Fourth app then the following article shows you how to reset your username and password: https://help.hotschedules.com/hc/en-us/articles/360044900332
Any further difficulties we would advise contacting your head office who can if needed raise a Support ticket.
Hi Samantha Yowell,
Yes, you can. However, you would require 2 different logins. The same login cannot be used for both sites.
Hope this answers your question.
Kind regards,
Fourth and HotSchedules
Still have problems getting into my account it doesn’t show forgot user name nor password reset
Hello Calvin Mitchell,
Please refer to the steps in this article to contact our support team as it is the fastest way to get assistance. Selecting the New Ticket button above is the easiest way to get the process started.
Thanks,
Fourth Communities Team
Hi Darlyn jones,
We are sorry to har you are having trouble accessing the app. We have raised a ticket for your request to further investigate why the app isn't working for you. You should hear from one of our team soon.
Thanks,
Fourth Communities Team
Hi, I'm using a Samsung Fold and can't access the Fourth App due to it being "created for an older version of android". Any timescale on updating the app to allow android users to use it?
I left a job that used Hotschedules a few months ago, and my new employer also uses Hotschedules. Why can't I switch my account to the new job? Also, the "reset password" request has failed several times (which I learned while trying to troubleshoot the issue myself). My login still works on Hotschedules, but appears useless for getting into Fourth.com, which is where I was led to believe I could make these changes myself. I am frustrated and need to be able to see my new schedule very soon.
Hi Jonathan Stovall,
For help with schedules, please see HS: Most Common Schedule/Shift Articles
If you have a technical issue, please contact support using the details above.
Kind regards,
Fourth & HotSchedules
Hi Just Guy,
Please contact your manager who will provide you with these details.
Kind regards,
Fourth & HotSchedules
Hi Lisa Garcia,
For further help with login issues please see HS: Retrieve your Username or Reset your Password (Login Issue).
For help with schedules, please see HS: Most Common Schedule/Shift Articles
If you have a technical issue, please contact support using the details above.
Kind regards,
Fourth & HotSchedules
Hi Chris Robb,
Thanks for your comment here.
Google recently closed the deadline for a new level of target API level compliance for apps published in the Play Store. Fourth are working on a new app version which along with other enhancements complies with this breaking change.
However, if you use a web browser on your Android device, you can navigate to https://secure.fourth.com/ (or https://secure.na1.fourth.com/ for the North American Fourth Platform) and then log in with your username and password.
We hope this helps. You can check https://status.fourth.com/ for updates on the situation (you can also subscribe for updates as well).
Hope this helps.
Best wishes,
Fourth Communities Team
Hi Albert Battson,
We're sorry you're having issues with onboarding. Please contact our support team using the details above.
Thanks,
Fourth Communities Team
Hi Mark Rackley,
We're sorry to hear this, I have created a ticket for your request and someone will be in contact with you soon.
Kind regards,
Fourth Communities Team
Hi Brad Hamilton,
Please see the second part of this article below on how you can view and manage your tickets.
Thanks,
Fourth Communities Team
Hi Ciara Morris,
The best person to talk to about this will be your manager. They should be responsible for getting you set up in the system.
Good luck in your new role!
Best wishes,
Fourth Communities Team
How do i get access to my wage slip
Can you reset my password please
how do i follow up on a ticket that was submitted?
Hi D Taylor,
To reset your password please follow the steps in this article: HS: Retrieve your Username or Reset your Password (Login Issue).
If you are unable to reset your password following the steps above, your manager can do so by following the steps here: HS: How Managers can Update Employees' Email and Retrieve and Send Login Information
If you have a technical issue, please contact support using the details above.
Kind regards,
Fourth & HotSchedules
Why do you people make us pay for an app that NEVER works? Someone plz get in contact with me so I can view the things I need to view. I’m sick of this app never working. I have two phones and the app doesn’t work on neither one of them nor my coworkers. Do better HotSchedules
Im having problems with onboarding. It keeps showing my old job. I need it for 2023
How do I get my schedule it's not letting me login
tried all other means to contact hot schedule's please send telephone number of call mobile please
Ok
Would be nice to be able to look at my schedule at 11am without hotschedules not being able to load.
How do I create an account with hot schedules? There’s no option for me and I need it for my new job please help
My username is not working please give me a call back 216-609-8419
How do I see my schedule
When do we get paid
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