HS: Agent Registration Code Not Displaying

When attempting to install the HotSchedules Integration Agent on your back office computer, you may encounter the dreaded blue bar with no code:

Resolution:

1. First, try refreshing the browser.  The code should come up at that point.  If not, continue to step 2.
2. Open a command window, and have this running as Administrator.
3. Enter the command: agent-cli registration and the 6 digit code will populate:

If you do not get the code at this point and see:

• Go to the services and ensure that the below services are running:

• Once these services are running you can try running the below commands: 
• agent-cli restart
• agent-cli registration
• You should get the code as seen below:

• If you are still not getting a registration code you can try:
• agent-cli check-connection
• You should see:

• If you do not see all four green checks it's probably a whitelisting issue.  You can first try to get out to https://hotschedules.io in a web browser.  You should be able ot get a response of ["ping":"true"] (The HS Integration Fact Sheet article has more information about whitelisting requirements.)
• If all four green checks are present you can try:
• agent-cli reset
• agent-cli restart
• agent-cli registration
• If all else fails, our Customer Care team is here to help!  Reach out to them at customercare@hotschedules.com and let them know you are having trouble getting your Agent registration code to populate.
• You may also be interested in the following articles:
• Installing the HotSchedules Integration Agent
• Agent Architecture