PeopleMatter: What are the “Rules” of Who Receives Emails Regarding Background Checks with Sterling?

The “rules” of who receives Background Check emails from Sterling are:

• When a background check is marked as Proceed/Discontinue (after a review or if it comes back as green), the system will email every Business Unit Admin with full access to every location associated with the candidate/employee. Therefore, any Business Unit Admin associated with that location will get an email, regardless if they are able to run background checks.
   
• If a background check needs review, the system will email every Human Resources Manager and Recruiter Admin (and Business Unit Admin if they have that as the setting) for all locations.
   
• The Primary Admin will only be emailed if they initiate the background check.
   
• If the Business Unit Admin can't run a background check, they send a request to Business Admin/Human Resources Manager and the Business Admin/Human Resources Manager either runs or requests additional information from the candidate.
   
• If the Business Unit Admin can run but not fill in the form, they can only send the request for additional information.
   
• If the Business Unit Admin can run and fill in the form, they can request additional info or just fill it out themselves.