The list below will describe when an email notification will be sent out and to who for Sterling Background Checks.
Event | Result | Sent to |
Returned as Green | A Background Check has been returned as Proceed for [Employee/Candidate] | Requester and additional roles configured from settings |
Returned as Yellow | The Background Check initiated by [Requester] has been returned as Needs Review for [Employee/Candidate] | Requester and additional roles configured from settings |
Returned as Red | The Background Check initiated by [Requester] has been returned as Needs Review for [Employee/Candidate] | Requester and additional roles configured from settings |
Reviewed and changed to Proceed | The Background Check initiated by [Requester] has been reviewed as Proceed for [Employee/Candidate] | Roles configured from settings |
Reviewed and changed to Discontinue | The Background Check initiated by [Requester] has been reviewed as Discontinue for [Employee/Candidate] | Roles configured from settings |
Returned as Error | An error occurred while processing your Background Check for [Employee/Candidate] | Requester and additional roles configured from settings |
Ordered Background Check has SSN that duplicates a previously submitted BGC | A duplicate SSN has been found for [Employee/Candidate]. Background Check has been paused until reviewed by an admin. | Requester and any email addresses listed in Company Settings -> Background Checks |
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