HMSHost Training Resources – Fourth & HotSchedules Customer Success Portal

The following table indicates how HMSHost HR Leaders and Store Managers will utilize the PeopleMatter Platform:

Simply click the links for each item to take you to the resource.

Account Access	Your organization's Project Team will need to grant you access. The Project Team will assign you a Username and Password. Your Username and Password will be communicated to you prior to Go-Live. Your Username is your Employee ID. When you first log into the system, you are advised to change your password.
Crosswalk / FAQs	This resource is full of commonly asked questions and provides details on what you can expect as you get started. It is recommended that you read this document prior to viewing the training video.
Training Video	View the Training Video posted on HMSHost's YouTube Channel. This session will cover the necessary steps to review applicants, hire candidates, and onboard new team members.
Manager User Guide	This resource provides detailed step-by-step workflows for applicant tracking and onboarding: Applicant Tracking + Onboarding
Manager Quick Start Guide	This resource provides a six-page overview of the workflows for applicant tracking and onboarding: Applicant Tracking + Onboarding
Background Checks (Sterling)	Important Note: TSA Background Checks for Airport Locations will continue as normal. HMSHost will utilize integrated Background Checks through Sterling for all Motorway applicants and Airport driver applicants. Click this link to learn more about this workflow. Additional resources are available here.
E-Verify	HMSHost will use E-Verify. You will be required to complete training within the system to utilize E-Verify. Click here to learn more about how to access training. Additional resources are available here.
Tax Credits (Synergi Partners)	HMSHost will use Tax Credit Processing with Synergi Partners. You will be able to process Tax Credits during the onboarding process through the system. Click this link to learn more about this workflow. Additional resources are available here.
PeopleMatter Mobile Ap	The PeopleMatter Mobile App has tons of great features for Managers. You can Access Contacts, Send Messages, View Milestones, Review Applicants, Set Up Applicant Alerts & Filters, and Upload I-9 Documentation into the Team Member's Record. View the PeopleMatter Mobile App User Guide. For information specific to alerts for notifications of new applicants on the mobile app, please view this resource. Additional resources are available.

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