PeopleMatter: How do I run a Background Check with Sterling?

Overview

Organizations have the option to use Background Checks at their organization. Check with your Administrator to determine if you will be using these workflows. 

Please Note: This is a high-level overview and legacy workflow, details may differ for your organization. Only certain users can run background checks and only certain users can view background check results. 

Running a Background Check

• For a position requiring a Background Check, you will see the Background Checks tab appear when the individual is made a candidate
• Applicants to positions requiring a Background Check will have already signed consent during the application process
• When you click Background Checks, you will see information regarding the most recent consent form or the ability to send a consent form if needed. On the Run New Background Check tab, select the background check package from the drop-down list

Fig.1 - Background Checks tab

• After you select the Background Check package, you will be prompted to complete information regarding the candidate
• Information will be filled in automatically from the candidate’s application
• All fields with a blue asterisk are required
• When finished entering the required information, select Run
• If you do not know the information needed or you do not have access to enter the information, you can select request additional information which will send a message to the candidate to submit the information needed. After the candidate submits the information, the background check request will be sent to Sterling

Fig.2 - Complete information regarding the candidate

Status of Background Check

• Use the Background Checks dashboard, available from the Administrator Home WorkSpace, to view the status of background checks of candidates
  • The Date column indicates the date the action regarding the background check was submitted. 
  • The Consent/Required Info column indicates the current status
  • The Package column indicates the type of background check requested
  • The Background Check Status column indicates the results of the background check
  • There are also filters available on the toolbar that allow you to view results based on specific parameters

Fig.3 - View status of Candidate Background Check

• If you have access to view the Background Check results, you can do so from the candidate's record. On the View Previous Background Check tab, select the background check package from the drop-down list. The results will be listed

Fig.4 - View Background Check results

Related Articles

• Manager Workflow: How do I use the Background Checks Dashboard for Sterling?