Ace Hardware Manager Training Resources – Fourth & HotSchedules Customer Success Portal

Simply click the links for each item to take you to the resource.

Manager Access	Your organization's Primary Administrator will need to grant you access to PeopleMatter. When each user is added, PeopleMatter will send an email to the individual, prompting account creation. Look for an email from “donotreply@peoplematter.com” regarding account creation. Create your account as soon as possible once you receive the email.
Crosswalk / FAQs	This resource is full of commonly asked questions and provides details on what you can expect as you get started. It is recommended that you read this document prior to viewing the Manager Training Video.
Manager Training Video	View the Training Video posted below. This session will cover the necessary steps to review applicants, hire candidates, and onboard new hires.
Manager User Guide	This resource provides detailed step-by-step workflows for recruiting and onboarding: Recruiting Recruiting + Onboarding
Manager Quick Start Guide	This resource provides a six-page overview of the workflows for recruiting and onboarding: Recruiting Recruiting + Onboarding
E-Verify	If your organization opts-in to E-Verify, you will be required to complete training within PeopleMatter to utilize E-Verify. Click here to learn more about how to access training within PeopleMatter. Additional resources are available here.
Tax Credits (Synergi Partners)	If your organization opts-in to Tax Credit Processing with Synergi Partners, you will be able to process Tax Credits during the onboarding process. Click here to learn more about this workflow. Additional resources are available here.
PeopleMatter Mobile App	The PeopleMatter Mobile App has tons of great features for Managers. You can Access Contacts, Send Messages, View Milestones, Review Applicants, Set Up Applicant Alerts & Filters, and Upload I-9 Documentation into the Associate's Record. View the PeopleMatter Mobile App User Guide. For information specific to alerts for notifications of new applicants on the mobile app, please view this resource.

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