PeopleMatter: Managers: How do I reset an employees password?

Overview

Managers and Administrators have the ability to send an employee’s password reset email or text message.

To send the password reset email

• Select WorkSpaces
• Under your organization's name, select Administrator
• From the Administrator WorkSpace or HOME tab, select Applicants, Candidates, or Employees depending on where the individual currently falls in your organization

• Select the individual's name to open their record
• In the top left, you will see the individual's demographics. Select Send Reset Password Email (If the individual does not have an email address on file, but does have a cell phone number on file, you will see Send Reset Password SMS)

Fig.2 - Send Reset Password Email

• You will receive a prompt
• Select Yes, Send Email

Fig.3 - Send Email Prompt

• You will see a notification that the password reset email has been sent to the individual. Select Ok, Thanks

Fig.4 - Confirmation of Email sent

Please ensure you are only sending this once. The Password Reset will expire 5 days after being sent.