PeopleMatter: I can't find my applicants/candidates. What do I do?

Managers and Administrators may have difficulty locating applicants or candidates in the system.  

Try these troubleshooting steps: 

• Filters: Filters may be preventing you from seeing specific applicants or candidates
• Select Clear All Filters
  • Also, review the Date Applied Filter: This sticky filter defaults to 30 Days. You can update this by going to the Advanced tab under Filters, Date Applied: There are custom range buttons you can click (30 Days, 60 Days, 90 Days, etc.) or enter a date range manually

For more information, see PeopleMatter: Update 'Date Applied' filters

Fig.1 - Legacy view clear filters

Fig.2 - Beta view clear filters

• All Applicants: If you can't find your applicant/candidate after clearing the filters, you can check the All tab. This is where removed and/or hired applicants will appear. They could have been removed by another manager or administrator, auto-removed based on assessment results, or removed by accident

Fig.3 - Legacy view all applicants/candidates

Fig.4 - Beta view all applicants/candidates

• Managerial Positions: Depending on your administrative level, you may not be able to view an applicant who has applied to a position marked as managerial. Custom Store Managers and Business Unit Admins are not able to view managerial applicants or candidates
   
• Additional Reasons: Other reasons could be that the applicant applied to the wrong location or was not able to submit an application successfully. Suggest that the applicant contact PeopleMatter support for assistance