PeopleMatter: Managers: How do I reset an employees password?

Managers and Administrators have the ability to send an employee’s password reset email or text message.

Select WorkSpaces
Under your organization's name, select Administrator
From the Administrator WorkSpace or HOME tab, select Applicants, Candidates, or Employees depending on where the individual currently falls in your organization

Beta Screenshot.png

Fig.1 - Beta Home Tab

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Fig.2 - Legacy Home Tab

Select the individual's name to open their record
In the top left, you will see the individual's demographics. Select Send Reset Password Email (If the individual does not have an email address on file, but does have a cell phone number on file, you will see Send Reset Password SMS)

Fig.2 - Send Reset Password Email

Fig.3 - Send Email Prompt

You will see a notification that the password reset email has been sent to the individual. Select Ok, Thanks

Fig.4 - Confirmation of Email sent

Please ensure you are only sending this once. The Password Reset will expire 5 days after being sent.

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