PeopleMatter: Managers: How do I reset an employee's password?

Managers and Administrators have the ability to send an employee’s password reset email or text message.

To send the password reset email:

• Click WorkSpaces
• Under your organization's name, click Administrator
• From the Administrator WorkSpace or HOME tab, click Applicants, Candidates, or Team Members depending on where the individual currently falls in your organization

• Click on the individual's name to open their record
• In the top left, you will see the individual's demographics. Click Send Reset Password Email. (If the individual does not have an email address on file, but does have a cell phone number on file, you will see Send Reset Password SMS.)

•  You will receive a prompt. Click Yes, Send Email

• You will see a notification that the password reset email has been sent to the individual. Click Ok, Thanks. 

Please ensure you are only sending this once - the Password Reset will expire 5 days after being sent.