HS: Essentials and Plus Billing FAQs

How does HotSchedules calculate my monthly bill?

HotSchedules calculates your bill on a monthly basis, based on the number of unique, active employees listed in your Staff List. In other words, you are billed for only the employees who have an active status. Billing period will start the day your trial ends or you enter your credit card information. For more information check the Product Specific Terms page. If you need assistance on updating the status for your employees, check this ARTICLE.

How does HotSchedules protect my credit card information?

HotSchedules takes your privacy and data security very seriously. Our payment system is 100 percent PCI compliant, and we encrypt all payment data. You can find out more about our credit card security here: https://stripe.com/docs/security/stripe

What does my monthly bill payment cover?

After your free trial period ends, your monthly payment authorizes you to use HotSchedules as much as you need for the next full month.

Will I lose any of my free trial if I upgrade before the trial expires?

No. If you upgrade to a paid plan before your free trial expires, you will not be charged for using HotSchedules during the remainder of your trial. When the trial ends, your credit card will be charged at the end of the next billing period.

How does the Promotion code work?

The code is embedded in your sign up link. You will need to enter your credit card information to activate the code. Your billing statement will show $0 until the promotional period is over.

What happens if I cancel my account in the middle of the billing cycle?

If you cancel HotSchedules between billing dates, your HotSchedules account will set as inactive on the day of the cancellation and billing will stop and you will see your Final Bill at the moment of your cancellation. To learn how to cancel follow this page.

Does my monthly billing invoice include state taxes?

Yes. Your taxes will be calculated according to the state or local tax law for the physical address on your HotSchedules account.