January 16th 2025, Release Note: Admin | Fuego: Multiple Tip Payouts Per Day

Summary

Release date: January 16th 2025

• Enabled by default? - Yes
• Set up by customer admin? - No
• Enable via support ticket? - No
• Affects configuration or data? - Yes
• Roles affected: - Customer Admin, Customer Location Manager

What's Changing?

New settings are available under the Tips Management section in the Fuego Admin Tool - Daily Scheduled Pay Out Time. This allows users to:

• Add up to 3 daily payout times to fit your location’s needs
• Easily view cutoff times for each pay period
• Enjoy a reorganized layout for a quicker, more intuitive workflow

Reason for the Change

• Improved Cash Flow: Users can access their earnings multiple times per day, ensuring they have funds readily available when needed
• Immediate Access to Earnings: Helps manage urgent financial obligations without waiting for the next day or scheduled payout cycle
• Operational Efficiency: Businesses can streamline operations by syncing payout schedules with their busiest hours or payment demands

Customers Affected

All Customers who are enrolled on the Fuego 'Tip Pay Out' program.

Release Note Info/Steps

Tip payouts are configured during the implementation phase for each customer and provide two possible ways to initiate payment of tips: manual, automatic (or both - more information can be found here). Users (admins) who have access to upload tips files will now also be able to manage and customize the payout times for each location.

Initially, all locations inherit the customer's default payout times.

• To change payout times for a location, first select one from the Location drop-down
• Then select the pen icon next to Daily Scheduled Pay Out Time

The 'Cut Off Time' occurs on the last day of the pay period, after which, the period is locked and no more payouts can be made to it.

Fig.1 – Location payout times

• Set as many as 3 Payout Times (at least 30 minutes apart) or use the Remove button(s) to have fewer
• Select Save when ready

All presented times are in the device's local timezone,

Fig.2 – Editing Location Pay Out Times

The new payout times will be displayed (as in Fig.1), and the 'Custom Schedule' is indicated. Before making any changes, this would display as 'Default Schedule'. 

Payout Fee Charging Logic

• 12-Hour Threshold: A fee will be charged for the first payout initiated within 12 hours. Any subsequent payouts within this timeframe will not incur additional fees

Exception for Payroll Period Transition: If a payout occurs just before the end of a payroll period and a new one begins, the fee structure may differ. In this case, the subsequent payout may be charged a fee, even if it falls within the 12-hour threshold. 

Fee charges are dynamic and already covered/agreed on during the customer's implementation process.