March 28th 2025, Release Notes: Fourth Analytics: Dynamic Drivers Dashboard

Summary

Release date: March 28th 2025

• Enabled by default? - No
• Set up by customer admin? - No
• Enable via support ticket? - No - please liaise with your Fourth contact
• Affects configuration or data? - No

What's Changing?

The North American dashboard offering now includes the ability to report on dynamic drivers, expanding beyond the default volume types of sales and guests to include options such as tables, items, covers, and deliveries.

Reason for the Change

To enhance reporting capabilities for HotSchedules customers, providing deeper insights into different aspects of their business operations and productivity.

Customers Affected

All HotSchedules customers using Fourth Analytics

Release Note Info/Steps 

• The Overview tab of the Dynamic Drivers dashboard provides a comprehensive view of business performance across various volume types (e.g., sales, check-ins) and allows for tracking of variances between actual data and forecasts (manager or system). Key insights include:

  • Operational Trends: Visualizing how key volume types fluctuate over time
  • Forecast Accuracy: Using WAPE to assess how well system or manager inputs match actual data
  • Problem Identification: Highlighting locations or dates with poor performance or forecast accuracy, helping managers focus their efforts where needed

• The Locations tab is designed to give a location-specific breakdown of how well forecasts align with actual performance across multiple sites. Key insights include:
  • Forecast Accuracy: Users can quickly identify which locations have the most accurate (or inaccurate) forecasts by reviewing WAPE metrics for each site
  • Performance Monitoring: By tracking both the best and worst performers, users can focus efforts on improving the forecasting accuracy at the underperforming locations
  • Problem Detection: The tab highlights locations with persistent forecast issues (WAPE > 20%), allowing users to prioritize interventions and identify dates or trends where forecasting accuracy needs improvement
    
    
    
    
    
    
• The Revenue Centers tab provides a breakdown of volume metrics by different revenue-generating areas, allowing users to track and compare operational performance across various business channels
  
  
  
  
  
• The Volume Performance tab gives users detailed insights into forecast accuracy by volume type (e.g., Sales, Guests, Items), helping them understand how well forecasts align with actual performance
  
  
  
  
  
  
• The Future Days tab is designed to help plan for upcoming days by providing insights into forecast accuracy and volume projections