HS: Issues Viewing Messages in an Old or Inactive Account

Overview

If your email address is associated with a HotSchedules account, you may receive email notifications when new HotSchedules messages are sent. These notifications continue until your account is terminated or you unsubscribe from email communications.

If you have left your previous employer and can no longer access your HotSchedules account, you may still receive notifications for system-generated or company-wide messages.

Stop Receiving Email Notifications

If you no longer work for the company associated with your HotSchedules account, you can stop receiving message notifications by using one of the following methods:

Unsubscribe from Email Notifications

Select the Unsubscribe link located at the bottom of any HotSchedules email notification.

Once unsubscribed, you will no longer receive email notifications for messages sent to that account.

Remove Your Email Address

If you can still log in to HotSchedules:

1. Navigate to Personal Settings.
2. Remove or update the email address associated with the account.
3. Save your changes.

Account Is Inactive

If you attempt to log in and receive a message indicating that your account is inactive, your former employer has likely deactivated your account.

When an account is inactive:

• You cannot access HotSchedules
• You cannot view messages stored in the account
• You cannot view schedules or other account information

Only a manager with the appropriate permissions can reactivate the account.

Additional Information

If your account remains inactive and you no longer need access, simply select the Unsubscribe link at the bottom of any HotSchedules email notification to stop receiving future message emails.