Fuego: Employee Profile

Overview

Each employee profile within the Fuego admin tool is divided into three sections; Profile, Assignments, and Draw History. This article outlines the fields within each of these sections and describes what they are used for. 

For more detailed instructions on accessing and using employee profiles, please see Fuego: Managing Employee Settings

Profile

• Once logged in to the Fuego Admin tool, go to the menu bar and select Employees
• Select an employee name

The employee's profile will then display.

Enrollment Status - the employment status of the employee (Active, Inactive, or Terminated)
Show Offers (button) - use this button to display the dollar amount of the available draw offer to the employee. For an offer to become available, the available amount has to be $20.00 or more
EWA Offer Percent - the percentage of earned wages that the employee is eligible to draw from if using the Earned Wage Access service. Fuego allows employees to draw up to 50% of their earned wages. Only under special circumstances would this percentage need to be changed.
TCO Offer Percent - the percentage of tips that will be paid out to the employee if using the Tip Payout Service
Low Earning Threshold - the Low Earnings Threshold (LET) feature makes it easier for employees to have an available draw even when they have active garnishments.

A LET can be used as an alternative option to reducing the employee's EWA percentage, which can sometimes mean they will not have any draw offer until their garnishment is accounted for 

If an employee has a LET, it will be reflected in their draw offers

For example, an employee has an EWA Offer Percent of 50 and a LET of $30
They earn $100
$30 is deducted from the $100 (= $70) before the %50 calculation
So their draw offer would be $32 (allowing for any fees that may be applied)

Payroll Number - the payroll number is a unique and important identifier that enables a company's payroll department to identify the employee as an earner
Email - the employee's email address
Mobile Number - the employee's phone number
  It is important that employees provide their correct email address and phone number during the Fuego enrollment process, as they will be needed for any future password reset requests
Fuego employee ID - once an employee completes the Fuego sign-up process, they will be assigned a unique Fuego employee ID. This ID can be used to locate an employee within the admin tool
Linked Card Accounts - displays the employee's banking information once they link their card or bank account information through the Fuego app

Nickname - name created by the employee for them to identify the account/card during the draw process
Last Four Digits - for security purposes, only the last 4 digits of the card/account number will be displayed
Status - shows if a linked account is verified successfully
Verification Status - the current status of the verification process of the account the employee is attempting to link

Assignments

The Assignments section provides the locations and job positions the employee has worked.

• Select the Assignments section to expand it

Name - the name of an employee's position
Location - the name and location of the employee's employer
Primary - the employee's primary location/job code
Primary (button) - used to change the employee's primary location/job code

Draw History

• Select the Draw History section to expand it

From here it is possible to search for specific transactions made by the employee within their Fuego app. Search results can be narrowed down using the keyword, Status, and Pay Period fields.

The following information is displayed in the search results.

Request Date - the date and time the transaction was requested by the employee
Draw ID - clickable link that provides the ID, Worker ID, Employment ID, Offer ID, Payment Method, and Request Date of the transaction
Offer ID - clickable link that provides a breakdown of how the employee's draw offer was calculated
Pay Period - the pay period in which the transaction took place (as per the search drop-down)
Draw Amount - the amount of the transaction
Fees - EWA draws have no cost when employees have their net payroll sent via direct deposit to the Fuego Card. Please see the Fuego on-demand pay fee guide for more details
Payment Method - the method by which the employee initiated their transaction (e.g. Fuego Card, Standard ACH Transfer, ACH Transfer Same Day)
Account Name - the account nickname (provided by the employee)
Status - the status of the transaction (as per the search drop-down). Common statuses include 'Accepted', 'Settled', 'Declined'
Pay Period Total - the dollar amount that the employee has drawn during that pay period
Zendesk Ref # - this Section will always show as 'N/A'