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    Fuego: One-Off Payments

    Overview

    The 'One-Off Payments' feature allows customer administrators with specific permissions to execute single payments to  your employees directly from the Fuego Admin tool. Payments can be sent to a Fuego Prepaid card, bank account, or external card (if available), within the payment limit. This provides flexibility for customers to make ad-hoc payments outside of regular payroll cycles, with enhanced control, reporting, and payment method options. 

    Please submit a support request to have this functionality enabled.

    Payment Management - One-Off Payments

    • Use the side menu and select Payment Management
    • If needed, navigate to the One-Off Payments tab

    Previous 'One-Off' payments are listed on this screen and can be searched for using the Search By box.

    • To view details of a previous payment, select its Amount - a pop-up will display additional information about the payment

    Creating a New Payment

    • Select Create New Payment
    Fig.1 - Payment Management > One-Off Payments 
     
    • Step 1: Search for and select the required employee
      Finger01.png If their status is 'Linked', this means the employee has registered with Fuego and there may be at least one Payment Account available to select in the next step. If the employee is 'Not Linked', or they haven't added a payment method, you will be prompted on the next step to add their bank account details
    • If you cannot locate the employee you will be able to add them for one-off payment purposes following the steps here
    • Then select Next
    Fig.2 - Selecting an employee
    • Step 2: Select a payment account - these are the payment methods that the employee has added in their Fuego mobile app. It is advisable to confirm with the employee ahead of selecting the payment method which is their preferred option.
    • If a different account is required, select Add Bank Account, enter account and routing numbers for ACH (see Fig.5), and then select it
    • Note: When you add a Bank Account we perform a security check to make sure the account matches the expected details for the employee it's being added for.
    • Select Next to proceed to the next step
    Fig.3 - Selecting a payment account (with option to add one) 
    Fig.4 -Adding a Bank Account

     

    • Step 3: Enter the Payment Amount (validated against limits) and an optional Description, and Internal Notes
    Fig.5 - Entering the payment amount, description, notes
    • Step 4: Review details, accept agreements, and select Finish to send payment
    • Finger01.png To change any details, use the Previous button to navigate back through the steps 

    All recipients will receive email notifications upon successful payment.

    Fig.6 - Review & Send Payment step

    During the implementation phase, One-off payment reports can be set to be delivered to your inbox. You can also download the report for a consolidate view of all one-off payment transactions or choose specific time ranges to suit your needs

    Fees on One-Off Payments are applicable for instant transfer to external cards & same-day ACH transfers to bank accounts.

    Transfers to the Fuego Prepaid Card are always fee-free. 

    Fourth funds the transfer for you and collects the money (including any fees) the next day on a same-day ACH basis from your bank account. Note: If you are a Customer using Earned Wage Access only (and not Tip Pay out) we will need to request an ACH authorization form as part of the setup.

    New Terms/Acronyms

    • OCT: Original Credit Transaction (payment to external card)
    • ACH: Automated Clearing House (bank transfer)

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