WFM UK: Time & Attendence: Device Network Settings – Fourth & HotSchedules Customer Success Portal

Overview

There may be occasions on which the network configuration of a T&A device needs to be accessed. Most newer devices are configured on Dynamic Host Configuration Protocol (DHCP) as standard, which bypasses the need for a fixed IP. If these settings need to be reviewed or changed, please follow the guidance below.

The guidance is split by device type.

Jump to:

Synergy/A Biometric Fingerprint Reader
SY910 Facial Device
SY785 Biometric Fingerprint Reader
Synergy 5/10

Synergy/A Biometric Fingerprint Reader

Synergy/A devices have to be programmed according to how they will connect. The standard configuration of Synergy/A devices is DHCP, which removes the need for a static IP address, as such our default programming for all devices, unless otherwise requested, is for DHCP.

If you need to change the way a device connects from DHCP to Static IP, or vice-versa, the device will need to be returned to the workshop for re-programming. This can be done by post or we can arrange a replacement device be swapped out but that will incur a call out fee. Please raise a Support Ticket to start this process.

Updating Static IP configuration on Synergy/A

If you need to update the Static IP configuration of your device please follow these steps.

Select Menu
Type in the admin Menu Code (this will have been shared at installation, please speak to your system administrator if you do not know it)

Select Option 2 - Communications and press Enter

Select Option 1 - Ethernet

Select Option 1 - Manually

Type in the IP Address using the format xxx.xxx.xxx.xxx (dotted decimal - e.g. 192.168.0.111) and press Enter

Type the subnet NetMask Address using the format xxx.xxx.xxx.xxx (dotted decimal - e.g. 255.255.255.000) and press Enter

Type the Gateway Address using the format xxx.xxx.xxx.xxx (dotted decimal - e.g. 192.168.000.001) and press Enter
After completing all the network settings, press the ESC key until completely out from the Menu

SY910 Facial Device

The standard configuration of SY910 devices is DHCP, which removes the need for a static IP address.
This section explains how to configure the device on DHCP and Static IP.

Enabling DHCP on SY910 Devices

Select Menu
Choose Option 5 - System Settings

Select Option 2 - Communication

Select Option 1 - Network

Option 2 - DHCP will either show DHCP: On or DHCP: Off.

Select Option 2 to toggle between On and Off

Enabling Static IP on SY910 Devices

First, follow the guidance above until the option to toggle DHCP to DHCP: Off

Select Option 3 - Set Ethernet IP Address

Type in the:
- IP Address using the format xxx.xxx.xxx.xxx (dotted decimal - e.g. 192.168.0.111)
- Mask address using the format xxx.xxx.xxx.xxx (dotted decimal - e.g. 255.255.255.000)
- Gateway address using the format xxx.xxx.xxx.xxx (dotted decimal - e.g. 192.168.000.001)