eClock - Shift Sentiment

Overview

eClock Shift Sentiment allows organisations to capture anonymous employee feedback during the clock-out process. The feature enables employees to quickly indicate how they feel about their shift and optionally provide additional comments.

The sentiment screen can be enabled or disabled, allowing organisations to decide whether employee feedback is collected as part of the eClock experience.

This gives organisations valuable insight into employee engagement while keeping the clocking experience simple and configurable.

How Shift Sentiment Works

During Clock In / Clock Out

When Shift Sentiment is enabled:

• Employees are presented with a Shift Sentiment screen after clocking out
• Employees select the option that best reflects how they felt about their shift
• Employees can then select one or more predefined tags to provide additional context

• Employees can optionally add further comments about their shift
• Once complete, the clock-out process finishes as normal
• Shift Sentiment scores are anonymous and are mapped to Day Parts - for guidance on Day Parts, please see here

If Shift Sentiment is disabled:

• Employees are not presented with the sentiment screen
• Clocking continues without interruption

Enable Shift Sentiment

The Shift Sentiment functionality is currently enabled by Fourth. To have it enabled for your organisation, please submit a support request.

Optional Employee Comments

Employees can optionally provide written feedback alongside their selected sentiment.

Comments are recorded against the sentiment response and can be used to provide additional context.

Providing comments is optional and does not prevent employees from completing the clocking process.

Reporting - Fourth Analytics

Shift Sentiment includes a dedicated reporting dashboard that provides organisations with visibility into employee sentiment trends across their workforce.

The dashboard allows managers to report on:

• Overall sentiment score and response volumes
• Percentage of Positive, Neutral and Negative responses
• Sentiment trends over time (daily and weekly)
• Sentiment by day of week and day part
• Sentiment by location, organisational hierarchy and area
• Sentiment by job role
• Top and bottom performing locations and job roles
• Common issue tags (for example, Understaffed, System Issues or Difficult Customers)
• Average sentiment score by issue tag
• Employee comments and feedback submitted alongside responses

The reporting can be filtered by organisational hierarchy, location, financial period, day part and operational area, enabling managers to identify trends, understand employee experience and take targeted action where improvements are needed.