Sonic: Franchisee Manager: Training – Fourth & HotSchedules Customer Success Portal

Simply click the links for each item to take you to the resource.

Sonic Franchisee Manager Access	Your organization's Primary Administrator will need to grant you access to PeopleMatter. When each user is added, PeopleMatter will send an email to the individual, prompting account creation. Look for an email from “donotreply@peoplematter.com” regarding account creation. Create your PeopleMatter account as soon as possible once you receive the email.
Sonic Franchisee Crosswalk / FAQs	This resource is full of commonly asked questions and provides details on what you can expect as you get started. It is recommended that you read this document prior to viewing the Sonic Manager Training Video.
Sonic Franchisee Manager Training Video	View the Training Video posted below. This session will cover the necessary steps to review applicants, hire candidates, and onboard new team members.
Manager User Guide	This resource provides detailed step-by-step workflows for applicant tracking and onboarding: Applicant Tracking Applicant Tracking + Onboarding
Manager Quick Start Guide	This resource provides a four-page overview of the workflows for applicant tracking and onboarding: Applicant Tracking Applicant Tracking + Onboarding
Manager Workflow Overview	This resource provides a one-page overview of the workflows for applicant tracking and onboarding. Applicant Tracking
Background Checks (Sterling)	If your organization opts-in to Background Checks with Sterling, you will be able to run Background Checks during the hiring process through PeopleMatter. Click here to learn more about this workflow. Additional resources are available here. A supplemental training video is available here.
E-Verify	If your organization opts-in to E-Verify, you will be required to complete training within PeopleMatter to utilize E-Verify. Click here to learn more about how to access training within PeopleMatter. Additional resources are available here.
Tax Credits (Neon Tax Break)	If your organization opts-in to Tax Credit Processing with Neon Tax Break, you will be able to process Tax Credits during the onboarding process through PeopleMatter. Click here to learn more about this workflow. Additional resources are available here.
PeopleMatter Mobile App	The PeopleMatter Mobile App has tons of great features for Managers. You can Access Contacts, Send Messages, View Milestones, Review Applicants, Set Up Applicant Alerts & Filters, and Upload I-9 Documentation into the Team Member's Record. View the PeopleMatter Mobile App User Guide. For information specific to alerts for notifications of new applicants on the mobile app, please view this resource.

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