Zendesk Security Update: Sign-in Now Required for Support Requests​

What's Changing

Zendesk recently introduced platform security updates to prevent abuse of support submission channels. As part of this update, support requests must now originate from authenticated or verified users.  

Signing into the Customer Success Portal ensures that your request is securely linked to the correct account and helps our support team respond more efficiently. This approach follows common SaaS industry practices and helps improve the overall support experience.  

If a support ticket is required through messaging channels, you will be directed to the Customer Success Portal to submit your request.

What This Means for You

• If you already have an account, continue submitting tickets as usual after signing in.
• If you do not have an account, you can create one using the email address associated with your organization (such as your company email or the email used for your Fourth account). Learn more here.
• Once signed in, you will be able to submit and track your support requests as normal.

How to Submit a Support Request

• Sign into the Customer Support Portal or sign up for an account.​
• Once logged in, select Contact Us.​
• Submit a Technical Support Request by filling out the form with your details.​
• Submit your request.

Once submitted, our Support team will review your request and respond during normal support hours.