Release Note: Engage: External Identity Login

What’s Changing?

Introduction of the ability to log in using an external identity management service on the Engage login page.

Release date: 23rd Feb 2021.

Reason for the Change

To provide customers who do not use a branded version of Fourth Engage app the ability to log in using an external identity provider from the Engage login page.

Customers Affected

All customers that are not using branded apps and need to log in using an external SSO provider.

Release Notes

Most Fourth customers use the built-in Fourth SSO functionality, but some use an external identity management service such as Okta, ADFS, Azure SSO, etc…

Previously, customers who wanted to use an external SSO provider had to have a branded Engage app.

Please note: The customer must have an integration with an external identity management provider in order for its users to use this login flow.

• From the Engage login page, select Corporate Sign In

Fig.1 – Corporate Sign In button

• Enter the account email address and select Next

Fig.2 – Entering email on the Corporate login page

The external identity page will then open.

• To authenticate, select an account and enter the password against the external identity management provider

Fig.3 – Selecting an account

Once the authorisation is successful, the user will be logged in and the Engage home page will display.

Fig.4 – Engage home page

Action Required

• Verify that your organisation uses authentication via an external SSO provider before trying to log in using this functionality
• If unable to log in, please refer to your internal IT department
• This functionality is also available on non-branded mobile apps

If you are having a technical issue and need assistance, please contact us through the blue "Help" button in the corner or refer to our Support Contact Information article.