WFM UK: HR: Username and Password Reset (Login Issue): HR and Payroll

Overview

This article shows how it is possible to regain access to HR & Payroll, in the event a user has forgotten their username, password – or both. For WFM users with the new interface, please see WFM HR UI Refresh: Username and Password Reset: HR and Payroll.

Please note: If you log in through the Fourth app via single-sign-on (SSO) to access HR & Payroll, please refer to Engage - Mobile - Username and Password Reset (SSO).

If a user does not know their login credentials, an internal administrator for Workforce Management should be contacted, who will be able to assist further. The first point of contact should be a user’s line manager.

PIease note: The Fourth Support team are not able to change or reset login details for HR & Payroll.

Steps for an Internal Administrator

Credentials are managed within an employee’s employment record within the HR module. 

• Go to HR module > Employees > Employee List > search for and select an Employee Record
• Go to Employee Access > Change Login Details

To Reset a User's Username and Password

• Select Reset
• Enter a New Username
• Password and Confirm New Password
• Save
• Share the new username and password directly with the user

Fig.1 - Resetting a user's username and password

To Reset a User's Password

• Enter a New Password and Confirm New Password
• Leave the New Username field blank
• Save
• Share the new password directly with the user

Fig.2 - Resetting a user's password only

After completing all of the above steps, if there is still an outstanding issue – please raise a case with Fourth's technical support team.