Taking Screenshots of Device Information – Fourth & HotSchedules Customer Success Portal

Overview

In some cases, information about the user’s device may be required in order to understand the root causes of problems experienced.

This article is designed to demonstrate how to quickly gather the necessary information in order to help Fourth understand certain cases.

How to take a screenshot of Android Device Information.

Android

Go to Settings
Scroll down to About Phone
When on the page which displays the phone’s information, hold down the Power Button and Volume Down button simultaneously
If possible, access Software Information and take a screenshot of the information listed, seen in Fig.1 and Fig.2

This will take a screenshot of the information being displayed, seen in Fig.1.

Fig.1 – Screenshot of Android Phone Details in About Device

Fig.2 - Software Information

Attach this screenshot in the response email to the Support Agent managing the case

Apple IOS

Go to Settings > General > About

For iPhone X, iPhone XS, iPhone XS Max or iPhone XZR:

Please note: The iPhone XS, XS Max and iPhone XR do not have a Home button, so the Side button is used to take a screenshot instead.

Press and hold the Side button on the right side while holding the Volume Up button simultaneously

For iPhone 8 and below:

Press and hold the Power button on the right side and press the Home button simultaneously

This will take a screenshot of the information being displayed, seen in Fig.3.

Fig.3 – Screenshot of Apple Phone Details in About

Attach this screenshot in the response email to the Support Agent managing the case

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