Overview
When an employee is created in the HR module and Fourth’s Employee Self-Service (ESS) is in use, they will receive two automated emails. The first email is a simple acknowledgement of the account being set up. The second email contains instructions for entering a password, which completes the setup process.
This article describes the steps to take if an employee has not responded to that second email or needs to reset their password.
Password Management
- To check that an employee has had an account created, go to HR > Users >Fourth Accounts – Batch Create > search for employee (by name, Employee No., location, etc)

Fig.1 – Fourth Accounts – Batch Create

Fig.2 – Checking to see if an employee account exists
- If the employee has an account created but has not received an email or the link has expired, they can go directly to https://secure.fourth.com and select Forgotten password?
- The employee should then enter their Username, which is typically their email address and then select Reset password?
- If the user does not know their Username, they can use the Forgotten username? link on the login page before going through this process.

Fig.3 – The Forgotten password & username? buttons

Fig.4 – The Reset Password screen

Fig.5 – Confirmation of email sent

Fig.4 – The Reset Password screen

Fig.5 – Confirmation of email sent
The email sent to the employee will contain a link from where they can reset their password.

Fig.6 – Link to reset password in email
If you are having a technical issue and need assistance, please contact us through the blue "Help" button in the corner or refer to our Support Contact Information article.
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