When an employee is created in the HR module and Fourth’s Employee Self-Service (ESS) is in use, they will receive two automated emails. The first email is a simple acknowledgement of the account being set up. The second email contains instructions for entering a password, which completes the setup process.
This article describes the steps to take if an employee has not responded to that second email or needs to reset their password.
- To check that an employee has had an account created, go to HR > Users >Fourth Accounts – Batch Create > search for employee (by name, Employee No., location, etc)
- If the employee has an account created but has not received an email or the link has expired, they can go directly to https://secure.fourth.com and select Forgotten password?
- The employee should then enter their Username, which is typically their email address and then select Reset password?
- If the user does not know their Username, they can use the Forgotten username? link on the login page before going through this process.
Fig.4 – The Reset Password screen
Fig.5 – Confirmation of email sent
Fig.6 – Link to reset password in email
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