PeopleMatter - iQ Alerts & Actions

🧠 Fourth iQ: Alerts & Actions Guide for Restaurant Managers

This article explains when each alert or action appears in your iQ app, why it matters, what you will see, and what to do next. Use it to stay compliant, keep your team organized, and take quick action right from your mobile device.

⚙️ E-Verify Actions

Confirm E-Verify Data

When this alert happens:
E-Verify returned a “Confirm Data” status for one of your new hires. This means there may be an error on their I-9 that needs review.

Why it matters:
Reviewing and correcting these cases keeps your business compliant and prevents costly government fines.

What you will see:
An alert titled “Confirm E-Verify Data” with the employee’s name, location, and a link to their E-Verify case.

What you need to do:
Tap Manage E-Verify Case to review and confirm the data.

When this alert happens:
E-Verify flagged an employee’s record with a Tentative Nonconfirmation (TNC), meaning their information didn’t match government records.

Why it matters:
You must respond quickly to TNCs to stay compliant and protect the employee’s work eligibility.

What you will see:
An alert showing the employee’s name, hire date, and a link to manage the E-Verify case.

What you need to do:
Open the case, review the details, and either correct, close, or refer it to DHS or SSA.

Review E-Verify Final Nonconfirmation

When this alert happens:
An employee’s E-Verify case has reached Final Nonconfirmation. DHS or SSA could not confirm their work eligibility.

Why it matters:
You must take action—either terminate the employee or correct their I-9 and submit a new case—to stay compliant.

What you will see:
An alert showing the employee’s name, location, and a link to the E-Verify case.

What you need to do:
Select Manage E-Verify Case to review and complete final steps.

Review Duplicate E-Verify Case

When this alert happens:
E-Verify found that a case for one of your employees may be duplicated.

Why it matters:
Duplicate cases can cause compliance errors if not handled quickly.

What you will see:
An alert listing the employee’s name and case details with a link to E-Verify.

What you need to do:
Review the duplicate case and choose the correct next step—continue, close, or send to the employee for updates.

Identify E-Verify Photo Match

When this alert happens:
E-Verify asks you to confirm that the photo in the system matches the employee’s ID document.

Why it matters:
Photo matching ensures the documents provided are genuine and meet DHS standards.

What you will see:
An alert with the employee’s name and a link to view their photo in E-Verify.

What you need to do:
Compare the photo with the employee’s document and confirm if they match.

📝 I-9 Actions

Complete Section 1 of the I-9

When this alert happens:
A new hire hasn’t completed Section 1 of the I-9 before their start date.

Why it matters:
The I-9 must be completed within three days of the employee’s start date to meet federal compliance.

What you will see:
An alert showing the employee’s name, start date, and a Remind Employee button.

What you need to do:
Tap Remind Employee to send a reminder email. Once onboarding is complete, the action will close automatically.

Complete Section 2 of the I-9

When this alert happens:
An employee has finished onboarding, and it’s time for you to complete Section 2 of the I-9.

Why it matters:
Section 2 verifies identification and must be completed within three business days of the employee’s start date.

What you will see:
An alert with the employee’s name, start date, and a deep link to the I-9 form.

What you need to do:
Select Complete Section 2 to open the I-9 workflow and finalize verification.

Reverify I-9 Employment Authorization

When this alert happens:
An employee’s work authorization or verification document expires within seven days.

Why it matters:
You must reverify before expiration to remain compliant and avoid penalties.

What you will see:
An alert showing the employee’s name, location, and a link to the reverification page.

What you need to do:
Click Update Employee Authorization to complete or opt out of reverification in PeopleMatter.

Above-Store Overdue I-9 Locations

When this alert happens:
One or more of your locations have overdue I-9s for active employees.

Why it matters:
Overdue I-9s can lead to fines and compliance issues for your business.

What you will see:
A list of locations with overdue counts and a link to all open I-9s.

What you need to do:
Work with location managers to complete missing I-9s as soon as possible.

💼 Recruiting Alerts

Interviews Scheduled Today

When this alert happens:
You have interviews scheduled for today.

Why it matters:
Being prepared helps create a great candidate experience and avoids missed interviews.

What you will see:
A list of candidates, their roles, and interview times, plus a link to the full schedule.

What you need to do:
Review your interviews and prepare for each candidate ahead of time.

Time to View Applications Exceeding Average

When this alert happens:
Your average time to review new job applications is above the company’s set threshold.

Why it matters:
Delays in reviewing applications can cause you to lose qualified candidates.

What you will see:
Your current average review time, change from last week, and total applications received.

What you need to do:
Open PeopleMatter to review pending applications and reduce your response time.

Above-Store Time to View Applications Performance Update

When this alert happens:
New performance data shows how quickly your stores are reviewing job applications.

Why it matters:
Timely reviews improve hiring efficiency and reduce staffing gaps.

What you will see:
A performance summary showing top and bottom locations with their average review times.

What you need to do:
Recognize high performers and support managers whose review times exceed expectations.

👥 Turnover Alerts

Excessive Turnover

When this alert happens:
Your location’s turnover rate went above the set threshold in the past 30 days.

Why it matters:
High turnover increases costs, affects morale, and can impact service quality.

What you will see:
An alert showing total separations, change from the previous 30 days, and a short message about retention.

What you need to do:
Review exit reasons and take action to retain staff and improve engagement.

Above-Store Monthly Turnover Performance Update

When this alert happens:
Your organization’s turnover report has been updated.

Why it matters:
Monitoring turnover helps you identify where to focus on retention and training.

What you will see:
Top-performing and needs-improvement locations with turnover counts or percentages.

What you need to do:
Acknowledge high-performing teams and work with locations showing higher turnover.

🔍 Background Check Actions

Background Check Needs Review

When this alert happens:
A background check result has been received that requires your review.

Why it matters:
A quick review ensures candidates move through the hiring process without delay.

What you will see:
An alert showing the candidate’s name, position, location, and background check status.

What you need to do:
Select Review Background Check to view details and decide whether to move forward or decline.

Background Check Cleared

When this alert happens:
A candidate’s background check has been returned as Clear.

Why it matters:
You can now move forward with hiring confidently and without delay.

What you will see:
An alert with the employee’s name, position, and clear status, plus Hire and Reject buttons.

What you need to do:
Select Review Background Check and then tap Hire to continue onboarding or Reject if not moving forward.

🎉 Employee Recognition Alerts

Employee Birthdays

When this alert happens:
An employee at your location has a birthday today.

Why it matters:
Celebrating birthdays builds stronger teams and shows employees they’re valued.

What you will see:
A list of employees with birthdays at your location.

What you need to do:
Take a moment to wish them a happy birthday or recognize them during the shift.

Work Anniversaries

When this alert happens:
An employee at your location is celebrating a work anniversary today.

Why it matters:
Recognizing milestones strengthens loyalty and improves employee morale.

What you will see:
A list of employees with their names, locations, and years of service.

What you need to do:
Congratulate them on their anniversary and thank them for their dedication.