Adaco Mobile: MC40 TC51 Troubleshooting – Fourth & HotSchedules Customer Success Portal

Overview

This article is a guide on advanced setup as well as troubleshooting and installation of Adaco Mobile.

The article is divided into 3 sections:

Adaco Mobile Settings
Reinstallation of Adaco Mobile
Troubleshooting

Adaco Mobile Settings

There are some settings which may need to be controlled from the Settings menu in Adaco Mobile.

To do so, select Settings from the Adaco Mobile main screen menu

Fig.1 – Adaco Mobile Menu

Fig.2 shows the Settings Menu.

Important settings to note are: Clear DB checkbox; Add to Current Inventory Quantities; Wcf Service URL

If the user has access to multiple properties, the property can be changed here
Then select Save

Please Note: If a property is changed, the user will have to Sync the device with the new property’s database.

Fig.2 – Settings Menu

Clear DB Tile

If Clear DB is checked, this will allow users to see the tile to clear the database. Doing this removes all products, and the tablet will need to be set up again.

Please note: This should only be done if the database seems corrupted.

Add to Current Inventory Quantities Option

This option will allow multiple tablets scanning the same products at the same time to add to each other’s quantities.

For example: A user is scanning a product with the tablet in an outlet. Another user on a different tablet is scanning the same product in the same location. If this option is enabled, the totals which the users enter will add together. If the option is not selected, the last user to scan the product and enter quantities will have their counts override the other user upon syncing.

Wcf Service URL

This is the address by which the tablet will access the Adaco Database.

The URL is the address used to access Adaco from a web browser and service by the user.

For example: If the URL is ‘google.com/Adaco’ it would be ‘google.com/adacoservice’. Do not add another slash.

If this URL is modified, the tablet will need to be resynced
If this URL is wrong, the tablet will not successfully sync

This URL should not be modified unless specified by Fourth.

Reinstallation of Adaco Mobile

This section covers the reinstallation of Adaco Mobile.

This should only be done if a new version is available from Adaco or under the direction of Foruth.

Uninstalling Adaco Mobile from the Tablet

From the Home screen, select the Dial button to open Settings
Select Applications

Fig.3 – Settings Menu

In Applications, select Manage Applications

Fig.4 – Manage Applications

The next window should default to Downloaded applications where Adaco Mobile is located.

Select Adaco Mobile

Fig.5 – Adaco Mobile

Select Uninstall

Fig.6 – Adaco Mobile Settings

The tablet will ask for a confirmation that the user wishes to uninstall the software.

Select OK to continue with the uninstall

Fig.7 – Uninstalling Adaco

Once it has finished uninstalling Adaco Mobile, it will provide confirmation. Select OK to close this menu

Fig.8 – Uninstall Confirmation

Adaco Mobile has been successfully uninstalled.

Obtaining a New Version of Adaco Mobile

The tablet must be connected to a PC and be in USB Mode. This is enabled from the tablet after connecting via USB
Select Turn on USB Storage. The Android icon will turn orange

Please note: If the device does not automatically bring up this screen, it is likely that the device was turned on after it was connected to the PC.

To resolve this:

Disconnect the USB cable from the PC and connect it again. This should trigger the USB Mass Storage screen

Fig.9 – USB Storage Screen

In Purchasing & Inventory (Adaco), Adaco Mobile can be obtained in Adaco through:

File > Mobile Device > Mobile Setup

Fig. 10 – Adaco Mobile Device Menu

Please note: If none of these menus are visible, it indicates that the user does not have the correct permissions in Adaco. Typically, a Property Administrator or the IT Department can give the user’s security group these permissions, or they can complete this step in the installation.

Selecting Mobile Setup will cause a new window to appear
Select Android Devices (Motorola ET1)

Fig.11 – Mobile Setup

After selecting Setup, Adaco Mobile will be downloaded to the tablet and once completed, the user will receive the message as seen in Fig.12

Fig.12 – Download Message

If the tablet is not correctly connected via USB, the user will see the following message:

Fig.13 – Error Message

In Applications, select File Browser

Fig.14 – File Browser

Select the AdacoMobile apk file (AdacoMobile.apk), seen in Fig.15

Fig.15 – Adaco Mobile File

Select File Information to see the full file name and information, seen in Fig. 16 and Fig.17

Fig.16 – File Operations Menu

Fig.17 – File Information

Select Ok to return to the main browser

To install Adaco Mobile:

Select the Adaco Mobile.apk file

It will bring up a menu asking Do you want to install this application? and lists permissions below.

Select Install to proceed.

Once the application has finished installing, it will provide a notification stating "Application Installed".

Either select Done to return to Applications or Open to open Adaco

Adaco Mobile Shortcut on Home Screen

After installing Adaco Mobile, it will be listed in Applications, but it will not re-appear on the Home screen.

To make it easier for users to find and use the application, the icon can be added to the Home screen.

To do so:

Hold down the Adaco Mobile icon in Applications until it brings up the Home screen. Let go of the icon and it will drop in place

Fig. 18 – Adding Adaco Mobile to the Home Screen

Troubleshooting

This section will go over some of the common issues experienced using Adaco Mobile.

Barcode not Recognized

If the user is using Adaco-generated/created barcodes and knows that one has been assigned to the product being scanned, a message stating the barcode is not associated may appear. There are two possible causes for this:

The database on the tablet has not been updated since the product has had a barcode assigned
Check Digit option on the tablet is not enabled

To resolve the first issue, the database must be synchronised.
To resolve the second issue, In Adaco Mobile select Exit

Fig. 19 – Exit from Adaco Mobile

From the Home Screen, open Applications

Fig.20 – Opening Applications

In Applications, select DataWedge

Fig. 21 – DataWedge in Applications Screen

This will bring up several Profiles

Select Adaco

Fig.22 – DataWedge Profiles

From within the Adaco profile, scroll down the list to select Decoder Params

Fig.23 – Decoders Params

Several barcode standards will be listed.

Select Code39

Fig. 24 – Barcode Standards

There is an option titled Verify Check Digit. Ensure there is a check mark next to this option
After selecting the Home button, the settings will be saved automatically
Open Adaco Mobile

When the barcodes are scanned again, they should be recognised

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