WFM UK: ATS: Common Issues When Signing a Contract (Signable)

Overview

This article provides guidance on the most common issues faced when attempting to complete a contract in Fourth's Applicant Tracking System (ATS) using Signable.

Common Issues

I haven't been emailed my contract

• • Issue: A contract is not issued immediately when a candidate is moved onto the 'Onboarding - collecting documents' stage within ATS
  • Cause: The candidate has not completed the pre-modal contract widget
  • Resolution: The candidate must first complete the pre-modal contract widget. Instructions can be found in this article

I have completed the 'Sign Off Your Contract' button but nothing happens - linking

• Issue: A candidate has completed the pre-modal contract widget, but has not received an email for their contract in Signable
• Cause: One cause of this, is because the role the candidate application is under has not been linked to a fingerprint within Signable
• Resolution: A head office user for ATS will need to link the role to a fingerprint before the candidate tries again. Instructions can be found within this article
  

I have completed the 'Sign Off Your Contract' button but nothing happens - invalid details

• Issue: A candidate has completed the pre-modal contract widget, but has not received an email for their contract in Signable
• Cause: Sometimes this will be due to the candidate's email address on record in ATS. Spelling mistakes e.g. 'user@gmail.con' (instead of .com) or 'user@gmail.com ' (whitespace after the 'm') means the emailing of a document once the widget has been completed, will fail
• Resolution: Advise the candidate that they must check (and correct) their email address on record, by accessing their ATS account and editing the email address via My Account > Personal Information > Edit Details
  

Other Issues

We intend to keep this article updated with all common issues, once they are known to Fourth. If you are experiencing an issue that is not resolved by following the instructions within this article - please submit a request to Fourth Support.