WFM UK: Scheduling: Revenue-Based Scheduling: Deployment Functionality

Deployment View

Each day of the schedule week has its own deployment postcard

Fig.1 - Deployment Cards

The deployment cards display the productivity output for that day. The default view is for 'All Areas'. The weekly productivity output is displayed in the weekly totals row.

Scheduled/Required hours is a calculation based on the following:

• Scheduled = Total number of hours scheduled (Excluding Passive Shifts) 
• Required = Total number of Under & Correct Hours

New Functionality - When users filter the Area, the productivity cards will update and provide the productivity calculations by Area

Displaying the Productivity Graph

Select the postcard for the day to view the labour demand graph

The graph will automatically expand for the selected day.

• The selected day is highlighted in blue
• The selected day's productivity is displayed in the totals section to the right of the graph
• When users filter by Area the graph will change
• When users filter by job role the demand will be displayed for that area, the employee list will be filtered to display employees that have a valid assignment on the selected job role

Fig.2 – Demand Graph 

Fig.3 – Demand Graph by Area

• By default, the number of people needed and sales indicators are displayed on the left and right axis. These can be hidden by either selecting or tapping on the icons

Fig.4 – Number of people and sales indicators 

New Functionality - To view timeslot interval data within the deployment graph:

• Select or tap on the timeslot

The timeslot data will be displayed until the user clicks/taps away.

To see more granular data related to that selected timeslot, swipe or select the button highlighted below in Fig.5.

Fig.5 – Timeslot scheduling data

Deployment Graph for Non-Productivity Customers

For customers who don't have productivity data available, the system can display a deployment graph plotting sales forecast against scheduled employees, with a breakdown showing forecast sales and scheduled labour cost as a percentage of sales.

Without productivity data, these customers previously had no deployment curve at all — no visibility into sales patterns, trading shape, or deployment expectations across the day. This gives them the same at-a-glance view of how staffing lines up against demand shown above for productivity customers.

• The graph is turned on via a new setting, Display Deployment Graph for non-Productivity Customers, which needs to be configured at both organisation level and department level to see the new graph.