Welcome email

Vincenzo Cambarau

• February 10, 2024 03:03

I recently changed jobs, and both use fourth app, the problem is that from the new job I didn't receive the welcome email with the link for the new account and when I try to log in from the password recovery link I receive the recovery from the company in which I worked before. I already talk with my manager about and he said that I should have received the email yesterday, but I still didn't, I also already check all spam or junk folder on my email

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  Fourth Customer Success Portal

  • February 12, 2024 11:24

  Hi Vincenzo Cambarau,

  We're sorry you're having trouble accessing your welcome email.

  There are three things you can do:
  1. Ask your manager to double check which email it was sent to
  2. If the welcome email is still not working ask your manager to send you a welcome sheet (find out more here)
  3. If you still want a welcome email please try and provide your manager with a different email

  Hope that helps.

  Fourth Communities Team

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